Assistant Facilities Manager

ISS UK Limited; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Job summary

ISS UK Limited is recruiting an Assistant Facilities Manager to support Hard and Soft FM across government buildings in the North East, split between Newcastle and Thirsk. You will oversee maintenance, compliance, and service delivery, leading site teams and coordinating with suppliers.

The role requires knowledge of PPM, reactive maintenance, and CAFM/Helpdesk processes, with strong stakeholder management and the ability to manage multiple sites effectively.

Qualifications

• Experience in Facilities Management/Assistant Facilities Management roles.
• Strong knowledge of Hard FM services and statutory compliance is essential.
• Experience working across multiple sites or complex FM environments.
• Experience supervising or managing teams, ideally in cleaning, Soft FM or facilities operations.
• Good understanding of PPM, reactive maintenance, CAFM systems and Helpdesk processes.
• Confident working with contractors and stakeholders; strong communication skills.
• IOSH Managing Safely or equivalent is desirable.
• Full UK driving licence is essential.

Responsibilities

• Support Contract Manager with day-to-day delivery of Hard and Soft FM services across Newcastle and Thirsk.
• Ensure statutory, regulatory and contractual compliance across sites.
• Oversee planned preventative and reactive maintenance within SLAs and KPIs.
• Monitor CAFM docs, maintenance records, inspections and remedial actions.
• Coordinate and support site-based engineering, cleaning, catering and security services.
• Provide day-to-day supervision to employees, contractors and subcontractors.
• Monitor Helpdesk activity and ensure issues progress to completion.
• Identify service delivery issues and take proactive action to resolve them.
• Maintain strong relationships with clients, site stakeholders and suppliers.
• Support contract meetings, audits and performance reviews.
• Assist with health & safety, risk assessments and contract administration.

Skills

Facilities Mgmt exp

Hard FM knowledge

Multi-site experience

Team supervision

PPM & reactive maintenance

CAFM & Helpdesk

Stakeholder mgmt

IOSH Managing Safely

Driving licence

Tools

CAFM software

Helpdesk systems

Job description

Location: Newcastle / Thirsk - time split between sites

Hours of work: 40

Contract Type: Permanent

We are recruiting an experienced Assistant Facilities Manager to support the delivery of a national Hard and Soft FM contract across a portfolio of government buildings in the North East.

Working as part of a wider regional team, you will play an important role in maintaining high standards of compliance, performance and service delivery across 2 client sites.

Job Description

The contract covers a broad range of facilities services, including engineering, planned and reactive maintenance, cleaning, catering and security, giving the successful candidate exposure to both Hard and Soft FM operations.

You will need a strong understanding of statutory compliance, PPM, reactive maintenance and engineering service delivery, ensuring that works are completed safely, correctly and within the required standards. You will also support the management of site-based teams and suppliers, with previous experience supervising or managing people highly desirable.

Key Responsibilities

• Support the Contract Manager with the day-to-day delivery of Hard and Soft FM services across Newcastle and Thirsk.
• Take an active role in ensuring statutory, regulatory and contractual compliance across both sites.
• Oversee the delivery of planned preventative and reactive maintenance, ensuring works are completed within agreed SLAs and KPIs.
• Monitor Hard FM compliance documentation, maintenance records, statutory inspections and remedial actions.
• Coordinate and support site-based engineering, cleaning, catering and security services.
• Provide day-to-day supervision and support to employees, contractors and subcontractors.
• Monitor CAFM and Helpdesk activity, ensuring jobs are accurately recorded and progressed through to completion.
• Identify service delivery issues and take proactive action to resolve them.
• Work closely with clients, site stakeholders and suppliers to maintain strong working relationships.
• Support regular contract meetings, audits, inspections and performance reviews.
• Assist with health & safety, risk assessments, compliance reporting and wider contract administration.

Professional and Personal Competencies/Qualifications

• Previous experience within a Facilities Management / Assistant Facilities Management role.
• Strong knowledge of Hard FM services, engineering maintenance and statutory compliance – this is essential.
• Experience of working across multiple sites or within a complex FM environment.
• Previous experience supervising or managing teams, ideally within cleaning, Soft FM or facilities operations.
• Good understanding of PPM, reactive maintenance, CAFM systems and Helpdesk processes.
• Confident working with contractors, subcontractors and service providers.Strong communication and stakeholder management skills.
• IOSH Managing Safely or equivalent qualification is desirable.
• Full UK driving licence – essential.

Why Join?

This is an excellent opportunity for an experienced FM professional to take on a key regional role within a nationally delivered government contract, gaining exposure to both Hard and Soft FM services while working across two established sites.

If you have a strong Hard FM and compliance background, enjoy working across multiple services and are confident managing people and contractors, we would be keen to hear from you.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]