Technical Services Manager

ISS UK Limited; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

ISS UK Limited seeks a national Technical Services Manager to lead Hard FM and electrical engineering services across the account. The role combines people leadership, technical oversight, compliance, and customer relationship management, with hands-on involvement in operations and occasional site travel.

You will manage a team of engineers, ensure safety and regulatory compliance, and drive performance against SLAs and KPIs while delivering high quality facility services for a dispersed client

Qualifications

• Suitably electrically qualified.
• Technically competent in electrical building services.
• Strong Hard FM and Technical Services experience.
• Good understanding of electrical compliance requirements.
• Experience managing engineering teams and service performance.
• Strong knowledge of SLAs and KPIs.
• Ability to develop, support and manage engineers effectively.
• Experience of technical and infrastructure projects, including planned shutdowns.
• Willingness to remain operationally involved rather than purely desk-based.

Responsibilities

• Lead the delivery of Hard FM and Technical Services across the national account.
• Manage a team of approximately eight engineers, including four mobile and four static engineers.
• Provide leadership and support to the Lead Engineer and wider engineering team.
• Take ownership of electrical technical performance across the contract.
• Ensure compliance standards, SLAs and KPIs are achieved and maintained.
• Act as the technical escalation point for engineering issues and support planned shutdowns and infrastructure works.
• Undertake and hold Authorised Person (AP) responsibilities, ensuring engineering activities are carried out safely and compliantly.
• Build and maintain strong relationships with stakeholders while driving high standards of technical service delivery across the account.

Skills

Electrical building services

Hard FM

Team leadership

SLAs & KPIs

AP responsibilities

Customer relations

Compliance

Education

Electrical qualification

Relevant certification

Job description

We are seeking a national, electrically biased Technical Services Manager to lead the delivery of Hard FM and Technical Services across the account.

Operating at approximately Operations Manager level, this role combines people management, technical leadership, compliance oversight and customer relationship management, while maintaining an active involvement in technical operations.

Job Description

Reporting to the Key Account Director and working closely with local operational teams, the Technical Services Manager will play a key role in ensuring technical services are delivered efficiently, safely and compliantly, in line with OneISS standards and client expectations.

This is a genuinely mobile national role, with travel requirements varying in line with operational needs.

Key Responsibilities

• Lead the delivery of Hard FM and Technical Services across the national account.
• Manage a team of approximately eight engineers, including four mobile and four static engineers.
• Provide leadership and support to the Lead Engineer and wider engineering team.
• Take ownership of electrical technical performance across the contract.
• Ensure compliance standards, SLAs and KPIs are achieved and maintained.
• Act as the technical escalation point for engineering issues and support planned shutdowns and infrastructure works.
• Undertake and hold Authorised Person (AP) responsibilities, ensuring engineering activities are carried out safely and compliantly.
• Build and maintain strong relationships with stakeholders while driving high standards of technical service delivery across the account.

Professional and Personal Competencies/Qualifications

• Suitably electrically qualified.
• Technically competent in electrical building services.
• Strong Hard FM and Technical Services experience.
• Good understanding of electrical compliance requirements.
• Experience managing engineering teams and service performance.
• Strong knowledge of SLAs and KPIs.
• Ability to develop, support and manage engineers effectively.
• Experience of technical and infrastructure projects, including planned shutdowns.
• Willingness to remain operationally involved rather than purely desk-based.
• Strong customer and stakeholder management skills.
• Excellent interpersonal and communication skills.
• Comfortable operating in a highly customer-facing environment.
• Ambition and appetite for continued development.
• Full UK driving licence required.

Travel:

This role requires national travel as and when required. Travel patterns will vary depending on operational needs. For example, some weeks may be largely home-based, while others could involve multiple days visiting sites across the UK. Candidates must be comfortable working within a genuinely mobile national role.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]