Senior Facilities Manager

CBRE Group, Inc.; Reading; On-site; GBP 42,000 - 62,000; Full time

Job summary

CBRE Group, Inc. is seeking a seasoned Facilities Management professional to oversee day-to-day operations, client relations, and service delivery across hard and soft FM services in the UK.

You will manage CMMS/work order systems, budgets, and compliance while coordinating with finance and contract support to ensure accurate billing and cost control. You will lead teams, suppliers, and contractors to meet KPIs and SLAs, maintain auditable records, and drive continuous improvement aligned with

Qualifications

• Proven FM experience with client, supplier and team management.
• Demonstrable people management experience.
• Strong knowledge of Health, Safety, Environmental, and compliance best practices.
• Experience managing contractors, suppliers, service delivery, and KPIs/SLAs.
• Good financial acumen with budget management experience.
• Understanding of contracts, supplier negotiations, and procurement processes.
• Experience working with CMMS/work order systems.
• PC literate with MS Office and SharePoint.
• Excellent communication, presentation and stakeholder management skills.
• Ability to plan, prioritise, and solve problems independently.
• Engineering/Technical or Facilities Management qualification advantageous.

Responsibilities

• Build strong client relationships and act as primary FM contact for KPIs.
• Manage laboratory environments to maintain controlled conditions.
• Lead teams, suppliers and contractors for high-quality FM services.
• Ensure Health, Safety, Environmental and legislative compliance.
• Drive operational excellence and continuous improvement.
• Oversee FM operations including CMMS, budgets and SOX compliance.
• Provide budgeting, billing, and cost-control with finance.
• Deliver accurate CBRE and client reporting and escalation handling.
• Maintain supplier relationships for maintenance and subcontractors.
• Coordinate administration and auditable records across locations.

Skills

Client relations

People management

Health & safety

Contract management

Budget management

CMMS / work orders

Procurement

MS Office / SharePoint

Stakeholder management

Problem solving

Leadership

Education

Facilities Management qualification

Engineering/Technical qualification advantageous

Tools

CMMS

SharePoint

Microsoft Office

Job description

About the Role:

Day-to-day operational services, coordination of all business management functions and customer services, including environmental, financial, commercial and operational results. Supplier management, hard and soft services. CBRE SLA/KPI requirements. People management of peers. Support and coordinate UK Extra Works programs.

What You’ll Do:

• Build strong relationships with the client organisation and act as the primary FM contact, ensuring high levels of customer satisfaction against agreed KPIs.
• Manage laboratory environments to ensure temperature and humidity-controlled conditions are maintained, working closely with the Lab Management team.
• Lead and support team members, suppliers, and contractors to deliver high-quality Hard FM, Soft FM, and contracted services.
• Ensure compliance with all Health, Safety, Environmental, Security, and legislative requirements, including management of site compliance documentation, audits, inspections, accident reporting, and emergency procedures.
• Drive operational excellence through performance management, quality assurance, continuous improvement initiatives, and implementation of best practice processes.
• Manage FM operations including CMMS/IFM work order systems, service request allocation, SLA delivery, purchasing processes, SOX compliance, and supplier performance.
• Prepare, manage, and maintain FM, Extra Works, and Project budgets, working closely with Finance and Contract Support teams to ensure accurate billing and cost control.
• Provide accurate reporting and management information to both CBRE and client stakeholders, including client reviews, performance reports, and escalation management.
• Maintain strong supplier relationships, ensuring effective delivery of maintenance, PPM, reactive works, and subcontractor services.
• Coordinate business management functions and administration, maintaining accurate and auditable records for all works undertaken.
• Collaborate with wider UK client locations and account teams to ensure consistency of service delivery, processes, and standards.
• Identify commercial opportunities to enhance service delivery and contribute to improved financial performance.

Skills, Experience & Qualifications

• Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
• Demonstrable people management experience.
• Strong knowledge of Health, Safety, Environmental, and compliance best practices.
• Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
• Good financial acumen with budget management experience.
• Strong understanding of contracts, supplier negotiations, and procurement processes.
• Experience working with CMMS/work order management systems.
• Fully PC literate, including Microsoft Office Suite and SharePoint.
• Excellent communication, presentation, organisational, and stakeholder management skills.
• Ability to plan, prioritise, solve problems, and work effectively on own initiative.
• Engineering, Technical, or Facilities Management qualification advantageous.
  

What You’ll Need:

• Proven experience in a similar Facilities Management role with responsibility for client, supplier, and team management.
• Demonstrable people management experience.
• Strong knowledge of Health, Safety, Environmental, and compliance best practices.
• Experience managing contractors, suppliers, service delivery, and performance against KPIs and SLAs.
• Good financial acumen with budget management experience.
• Strong understanding of contracts, supplier negotiations, and procurement processes.
• Experience working with CMMS/work order management systems.
• Fully PC literate, including Microsoft Office Suite and SharePoint.
• Excellent communication, presentation, organisational, and stakeholder management skills.
• Ability to plan, prioritise, solve problems, and work effectively on own initiative.
• Engineering, Technical, or Facilities Management qualification advantageous.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.