Assistant Events Manager

Hyatt Hotels Corporation; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights per year

Discounted Hyatt stays for you and a+

Discount on food & beverage for guests

Complimentary meals on duty

Gym access

Job summary

Hyatt Regency Birmingham invites applications for an Assistant Events Manager to deliver exceptional corporate and social events. You will work with Events Operations and Sales to coordinate delivery, manage client expectations, and support departmental revenue and service objectives.

This role is full-time, on-site, 40 hours per week with variable hours Mon–Sun, including evenings, weekends and holidays. You will oversee event operations, develop the team, and ensure events meet Hyatt standards

Qualifications

• Proven track record in managing events within a hotel or similar venue.
• Experience with conference, banquet and social events.
• Excellent communication and leadership skills.

Responsibilities

• Lead and oversee the seamless operation of corporate and social events.
• Coordinate event planning and execution to ensure exceptional guest satisfaction.
• Act as a key point of contact for event clients and internal stakeholders.
• Liaise closely with the Sales team regarding event bookings, enquiries and operational requirements.
• Ensure all events are delivered in accordance with hotel standards, policies and procedures.
• Support stock control and inventory management within the Events department.
• Assist with forecasting staffing requirements and scheduling team resources effectively.
• Monitor event performance and identify opportunities to enhance service quality and operational efficiency.
• Support the recruitment, training, development, and performance management of team members.
• Conduct regular team briefings and ensure effective communication across departments.
• Handle guest feedback and resolve issues promptly and professionally.
• Support departmental revenue objectives through effective event operations and up-selling opportunities.
• Maintain health and safety standards and ensure compliance with company policies and procedures.
• Undertake Duty Management responsibilities in line with the hotel's management rota.

Skills

Event operations

Guest service

Team leadership

Communication

Planning & organising

MS Office

Tools

Event management software

Job description

Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.

The Role

As an Assistant Events Manager, you will play a key role in delivering exceptional corporate and social events, ensuring operational excellence and outstanding guest experiences. Working closely with the Events Operations and Sales teams, you will coordinate event delivery, manage client expectations, and support the achievement of departmental revenue and service objectives.

This is an exciting opportunity for a highly organised and guest-focused individual who enjoys working in a fast-paced environment. You will be responsible for overseeing event operations, supporting team development, and ensuring all events are delivered in line with Hyatt standards and guest expectations.

This is a full-time, on-site role, working 40 hours per week. Due to the nature of the business, working hours will vary across Monday to Sunday, including evenings, weekends, and public holidays as required. You will also participate in the Duty Management schedule.

Key Responsibilities

Lead and oversee the seamless operation of corporate and social events.

Coordinate event planning and execution to ensure exceptional guest satisfaction.

Act as a key point of contact for event clients and internal stakeholders.

Liaise closely with the Sales team regarding event bookings, enquiries, and operational requirements.

Ensure all events are delivered in accordance with hotel standards, policies, and procedures.

Support stock control and inventory management within the Events department.

Assist with forecasting staffing requirements and scheduling team resources effectively.

Monitor event performance and identify opportunities to enhance service quality and operational efficiency.

Support the recruitment, training, development, and performance management of team members.

Conduct regular team briefings and ensure effective communication across departments.

Handle guest feedback and resolve issues promptly and professionally.

Support departmental revenue objectives through effective event operations and up-selling opportunities.

Maintain health and safety standards and ensure compliance with company policies and procedures.

Undertake Duty Management responsibilities in line with the hotel's management rota.

Qualifications

About You

To be successful in your application, you should have a proven track record of assisting in the management of a successful Events operation within a hotel environment. You will have a solid understanding of Event Operations, including conference, banquet, and social events, and be confident in identifying opportunities to enhance both guest satisfaction and operational efficiency.

With a keen eye for detail and a commitment to delivering exceptional guest experiences, you will be able to lead, motivate, and develop a team to achieve high standards. You will be passionate about hospitality and enjoy working in a fast-paced environment where no two days are the same.

You will possess excellent communication and interpersonal skills, enabling you to build strong relationships with guests, clients, and colleagues across the hotel. The ability to effectively manage multiple priorities while maintaining high levels of service is essential.

Familiarity with Microsoft Office applications is required, and previous experience with event management or hotel operating systems would be advantageous. You will be well presented and possess excellent verbal and written English communication skills.

What We Offer

Salary: £28,995.2 per annum

12 complimentary nights per year across Hyatt Hotels worldwide

Discounted stays for you and your family from day one

Discount on food & beverage when dining as a guest at selected Hyatt Hotels

Complimentary meals on duty

Access to Amala Gym

28 days holiday including bank holidays (increasing to 33 days)

Extensive learning and development opportunities

Headspace membership and access to our Employee Assistance Programme

A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters

Clear career progression and global mobility within Hyatt Hotels

At Hyatt, ‘We care for people so they can be their best.’ This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing which shape everything we do. Being part of Hyatt Regency Birmingham means joining a global family of over 1,150 hotels in more than 70 countries, recognised as a Great Place to Work. Here, individuality is celebrated, and opportunities are yours to shape. Hospitality is more than a job, it’s a career for people who care.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.