Assistant Data Centre Manager

VIRTUS Data Centres; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in data centre management is seeking an Assistant Data Centre Manager. The role involves overseeing daily operations, managing customer requirements, and ensuring adherence to SLAs. Ideal candidates will have experience in facilities management and a strong commitment to customer service.

Qualifications

• Experience in facilities management or contract support roles is essential.
• Knowledge of business continuity and risk management required.
• Experience managing third-party suppliers and teams to meet SLAs.

Responsibilities

• Joint day-to-day management of the data centre.
• Support the Data Centre Manager in daily operations.
• Ensure zero customer downtime and meet SLAs.

Skills

Team player

Attention to detail

Problem-solving skills

Strong communication

Customer service

Tools

AutoCAD

CAFM systems

BMS

PMS

CMMS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join to apply for the Assistant Data Centre Manager role at VIRTUS Data Centres.

About VIRTUS
VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and growing across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying rooted in our values: integrity, curiosity, commitment, and teamwork.

Job Summary
Reporting to the Data Centre Manager, the Assistant Data Centre Manager is responsible for the joint day-to-day management of the site. The scope includes data centre management, customer implementations, operational continuity, reporting, billing, and managing third-party contractors.

Main Duties

• Technical Resource
• Supporting the Data Centre Manager in daily operations and customer requirements.
• Managing customer requirements, site tours, drawings, pricing, and implementations.
• Assisting in operational financial budgeting, including managing budgets and identifying cost savings.
• Handling site procurement, managing costs, suppliers, and timely delivery.
• Capacity management including power, space, and load forecasting.
• Witnessing data centre scenario testing, logging issues, and lessons learned.
• Monitoring site efficiencies, reducing PUE and power costs.
• Managing internal cabling and recording updates.
• Delivering customer projects within time and budget.
• Managing equipment lifecycle, budgeting, feasibility, spares, and risk reduction.

Site Availability

• Maintaining zero customer downtime, meeting SLAs and KPIs.
• Working with Service Management Centre on tickets, change control, and customer communications.
• Escalating and managing issues affecting customers.

Campus Consistency

• Supporting data centre alignment across VIRTUS portfolio.

Third Party Monitoring

• Ensuring adherence to policies and operational processes by staff, customers, and contractors.
• Managing third-party maintenance contractors to high standards.

Planned Preventative Maintenance

• Ensuring PPMs are completed on time and faults are tracked to resolution.
• Tracking KPIs related to maintenance performance.

Reporting

• Assisting with monthly reports on power usage, PUE, capacity, and other metrics.
• Providing quality updates for daily calls and attending review meetings.

General Responsibilities

• Collaborating with key stakeholders and ensuring a safe working environment.
• Maintaining cleanliness and visual standards of the data centre.
• Performing other reasonable duties as assigned.

Person Specification

Experience (Essential)

• Experience in similar facilities management or contract support roles.
• Experience managing in operational, business-critical environments.
• Managing third-party suppliers and teams to meet SLAs.
• Knowledge of business continuity, risk, incident, and change management.

Experience (Desirable)

• Experience within data centre management organizations.
• Familiarity with BMS, PMS, and CMMS systems.
• Ability to produce and amend AutoCAD drawings.

Knowledge

• Understanding of Health & Safety, ISO standards, and compliance.
• Experience with CAFM systems for ticket logging.
• Proficiency in Word, Excel, and PowerPoint.

Skills

• Team player, flexible, and adaptable.
• Ownership and accountability for tasks.
• Commitment to excellent customer service.
• Assertive and effective under pressure.
• Attention to detail and high standards.
• Efficient, timely, and cost-effective work ethic.
• Proactive attitude and problem-solving skills.
• Strong communication and interpersonal skills.

The successful candidate must be willing to undergo a BS7858 screening process.