Assistant Centre Manager

HiQ Tyres & Autocare; Henley-on-Thames; On-site; GBP 36,000 - 48,000; Full time

Job summary

Join a forward-thinking company as an Assistant Centre Manager in Henley-on-Thames, where you'll lead a dedicated team to deliver exceptional customer service and drive business performance. This full-time role offers a supportive environment with opportunities for training and career growth. You'll be responsible for maximizing profits, ensuring compliance with health and safety standards, and building strong relationships with customers. With a generous benefits package, including an uncapped bonus structure and employee discounts, this position is perfect for those passionate about the automotive industry and looking to make a meaningful impact in a thriving business.

Benefits

Uncapped monthly bonus structure

Generous employee discounts

Training courses for EV & Hybrid

Company Sick Pay

Refer a friend scheme

30 days holiday inclusive of bank holidays

Ad hoc incentives

Reward Gateway discounts

Qualifications

• MOT certification and mechanic experience required.
• 2+ years of supervisory experience in retail.

Responsibilities

• Lead and train the team to ensure excellent customer service.
• Assist the store manager with costs, margins, and cash collection.

Skills

MOT certification class 4 or above

MOT Testing experience

Mechanic experience

Retail supervisory experience

Customer service skills

Strong mechanical knowledge

Ability to build relationships

Tools

Hand tools

Power tools

Job description

HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Henley on Thames Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm (NO WEEKENDS) with a guide salary from £36,000 depending on experience.

What you will be doing as an Assistant Centre Manager:

• Leading and training the team to provide excellent customer service.
• Ensuring the team is effective and productive.
• Working with the team, peers, and store manager to improve the business.
• Maximising profit and turnover.
• Assisting the store’s manager with costs, margins, and cash collection.
• Planning to deliver KPIs and empowering the team to deliver.
• Planning key merchandising activity in a timely manner and ensuring stock management routines are in place.
• Building relationships with customers and local traders.
• Proactive interactions with customers.
• Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures.
• Carrying out MOT inspections to defined standards.
• Undertaking any additional duties (within reason) for the efficient running of the Store.

What you will need:

• MOT certification class 4 or above.
• MOT Testing and Mechanic experience.
• Experience within the retail sector with a minimum of 2 years' supervisory experience.
• Passionate about improving performance and sales, and delivering a high standard of customer service.
• Able to build positive and effective professional relationships.
• Experience within a fast-fit car centre or a recognised vehicle franchise dealership.
• Strong mechanical knowledge with hands-on experience using hand tools and power tools.

Benefits for working with us:

• We treat our employees like family and provide training and career opportunities.
• Uncapped monthly bonus structure.
• Generous employee discounts on all HiQ Group services.
• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
• Company Sick Pay.
• Refer a friend scheme.
• 30 days holiday inclusive of bank holidays.
• Ad hoc incentives and industry-related days out.
• Reward Gateway (Massive discounts on groceries, high street retailers and many more).

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.