Assistant Customer Service Manager

TN United Kingdom; Wigan; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant Manager to join their dynamic team in Wigan. This full-time role involves overseeing operations, ensuring service level agreements are met, and maintaining quality standards. The ideal candidate will possess strong management experience, excellent communication skills, and the ability to lead a diverse workforce effectively. With a competitive salary and benefits, this position offers a unique opportunity to contribute to a thriving work environment where your expertise will be valued and developed.

Benefits

Pension Scheme

28 Days Annual Leave

Training and Promotion Opportunities

Employee Discount Scheme

Qualifications

• Minimum 36 months management experience at Team Manager or equivalent level.
• Strong people management skills within a diverse workforce.

Responsibilities

• Assist the Customer Service Manager in ensuring smooth contract delivery.
• Manage resources and monitor staff absence and lateness.

Skills

Management Experience

Communication Skills

People Management

KPI Monitoring

Job description

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Client:

Location:

Wigan, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1eca20e54936

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Customer Service Assistant Manager - Wigan - Full time; 40 hours per week - £28,000-£30,000 per annum DOE

Hours: Monday to Friday 08:00 - 17:00

Do you have experience in a management or equivalent role? Do you have excellent communication skills? As a Customer Service Assistant Manager, you will work as part of the management team to ensure all operational conditions and service level agreements are met through all aspects of the contract. You will be responsible for maintaining quality standards and contractual requirements.

What will you do?

• Assist the Customer Service Manager in ensuring the smooth delivery of the contract.
• Conduct disciplinary and grievance procedures within the contract, ensuring all processes follow company policy.
• Manage resources, including effective deployment of staff throughout the contract to meet contractual requirements.
• Continuously monitor enforcement activity, report on KPIs, identify trends, and initiate remedial actions as needed.
• Develop, coach, and monitor the supervisory team regarding cost control, supervisory skills, health & safety, and environmental issues.
• Set objectives, conduct appraisals, and identify training needs for operational staff.
• Monitor and manage staff absence and lateness.
• Oversee budget and contract spend related to uniforms, stationery, and supplies to ensure cost efficiency.

What will you bring?

• Minimum 36 months management experience within the last 3 years at Team Manager or equivalent level, managing a team of supervisors or similar.
• Strong people management skills within a diverse workforce, including coaching, training, and recruiting.
• Experience monitoring KPIs and preparing reports.
• Experience handling disciplinary issues with a good understanding of policies and procedures.

What is required?

• Management experience.
• Excellent interpersonal and communication skills.

What can we offer you?

• £28,000-£30,000 per annum DOE
• Pension scheme
• 28 days annual leave including 8 bank holidays
• Training and promotion opportunities
• Employee discount scheme

If you meet these requirements and are interested, please apply. A member of the recruitment team will contact you shortly.

We are committed to ensuring APCOA is a fair workplace regardless of age, race, gender, or level within the business. We offer an exciting work environment with shared successes, challenging projects, and a supportive atmosphere. Staff have training opportunities to reach their potential while striving for excellence.