Assistant Customer Service Manager

TN United Kingdom; Folkestone and Hythe District; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant Manager, where you will lead a dynamic team to ensure exceptional service delivery. This role offers a unique opportunity to develop your management skills while overseeing operational excellence. With a focus on coaching and training, you will play a pivotal role in shaping a diverse workforce. Enjoy competitive pay, a pension scheme, and ample annual leave. If you're passionate about customer service and ready to take the next step in your career, this position is perfect for you!

Benefits

Pension Scheme

28 days annual leave including 8 Bank Holidays

Training and promotion opportunities

Employee Discount Scheme

Qualifications

• 3+ years of management experience managing a team of supervisors.
• Strong skills in coaching, training, and recruiting diverse teams.

Responsibilities

• Assist in ensuring smooth delivery of contracts and service level agreements.
• Manage resources effectively and monitor KPIs for performance.

Skills

Management experience

Interpersonal skills

Communication skills

People management

KPI monitoring

Job description

The job description is fairly detailed but contains some inconsistencies and formatting issues that can be improved for clarity and professionalism.

Revisions include:

• Correcting the salary range in the 'What can we offer you?' section to match the earlier mentioned figures.
• Ensuring consistent formatting of headings and lists.
• Removing redundant or irrelevant content, such as the social network login prompt at the beginning.

Below is the refined version of the job description:

Assistant Customer Service Manager, Sandwell District

Client: Central Parking

Location: Sandwell District, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 151b5f9d76cd

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The Role

Customer Service Assistant Manager - Wigan - Full time; 40 hours per week - £28,000-£30,000 per annum DOE

Hours: Monday to Friday 08:00 - 17:00

Do you have experience in a management or equivalent role? Do you have excellent communication skills?

As a Customer Service Assistant Manager, you will work as part of the management team to ensure all operational conditions and service level agreements are met, maintaining quality standards and contractual requirements.

What will you do?

• Assist the Customer Service Manager in ensuring the smooth delivery of the contract.
• Conduct disciplinary and grievance procedures within the contract, following all processes in line with company policy.
• Manage resources effectively, ensuring proper deployment of staff to meet contractual requirements.
• Continuously monitor enforcement activities, report on KPIs, identify trends, and initiate remedial actions where necessary.
• Develop, coach, and monitor the supervisory team regarding cost control, supervisory skills, Health & Safety, and environmental issues.
• Set objectives, conduct appraisals, and identify training needs for operational staff.
• Monitor and manage staff absence and lateness.
• Oversee budget and contract spend related to uniforms, stationery, and supplies, ensuring cost control.

What will you bring?

• Minimum 36 months management experience within the last 3 years at Team Manager or equivalent level managing a team of supervisors or above.
• Strong people management skills, including coaching, training, and recruiting within a diverse workforce.
• Experience monitoring KPIs and preparing reports.
• Experience handling disciplinary issues with a good understanding of policy and procedure.

What is required?

• Management experience.
• Excellent interpersonal and communication skills.

What can we offer you?

• £28,000-£30,000 per annum DOE
• Pension Scheme
• 28 days annual leave including 8 Bank Holidays
• Training and promotion opportunities
• Employee Discount Scheme

If you meet these requirements and are interested in the role, please apply. A member of the recruitment team will contact you shortly.

We are committed to ensuring APCOA is a fair workplace for all, regardless of age, race, gender, or level within the business. We offer an exciting work environment with shared successes, challenging projects, and opportunities for growth. Our staff receive training to help them fulfill their potential and strive for excellence.