Assistant Concession Manager

Missoma; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Retail management bonus scheme

Staff discount

Jewellery uniform allowance

Medicash Healthcare Cash Plan

Enhanced parental leave

Endometriosis friendly employer

Job summary

Missoma is seeking an Assistant Concession Manager to lead the Selfridges London team and drive exceptional customer experiences. You will support the Concession Store Manager, energise the team, and ensure every interaction reflects Missoma’s bold, authentic, and collaborative brand.

We value leadership, luxury retail excellence, and a passion for people development. The role is based in-store at Selfridges London with a structured 30/60/90 induction and growth opportunities.

Qualifications

• 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
• Strong communication and interpersonal skills with a proactive, solution-oriented approach.

Responsibilities

• Lead the concession team in the absence of the Concession Store Manager; ensure smooth operations and strong communication.
• Train, coach, and develop team members; onboard new staff and support the induction programme.
• Support stock management, deliveries, audits, and inventory processes; analyse store performance and contribute to action plans.

Skills

Store management

Team leadership

Customer service

Job description

At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we're proud pioneers of the demi-fine jewellery category, and today we're a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.

Now, we’re looking for a passionate Assistant Concession Manager to help lead our Selfridges London team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

What You’ll Be Doing

As Assistant Concession Manager, you’ll be a key driver of store success — supporting your Concession Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.

Customer Experience & Shopfloor Excellence

• Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.
• Build lasting relationships with customers, including follow-ups and personalised service.
• Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.
• Handle customer feedback and complaints with empathy and efficiency.
• Use in-store technology to enhance the customer journey.

Team Leadership & Development

• Lead the team in the Concession Store Manager’s absence, ensuring smooth operations and strong communication.
• Support team performance and development through training, coaching, and feedback.
• Help onboard new team members and guide them through our 30/60/90-day induction programme.
• Assist in recruitment and help foster a culture of accountability, positivity, and growth.

Operational Excellence

• Support stock management, deliveries, audits, and inventory processes.
• Help analyse store performance and contribute to action plans that drive results.Ensure opening and closing procedures are followed consistently and professionally.

Selfridges

• Build strong, positive relationships with the Selfridges London team members and neighbouring brands to ensure smooth day-to-day collaboration.
• Share key updates, including promotional calendars, store hours, and policy changes, with your Store Manager and relevant HQ teams.
• Ensure all Selfridges LondoE operational procedures and systems are followed accurately and consistently.

What You’ll Bring

You don’t need to tick every box, but here’s what will help you thrive:

• 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
• A passion for sales, service, and team development.
• Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.
• Tech-savvy and comfortable using digital tools to support the customer experience.
• A love for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive salary
• Retail management bonus scheme
• Generous staff discount
• Jewellery uniform allowance
• Medicash Healthcare Cash Plan
• Enhanced parental leave after 2 years of service
• Endometriosis friendly employer

Ready to Lead With Style?

If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery — we’d love to hear from you.