Deputy Manager Retail (SFT) · Selfridges Manchester Trafford Concession

Monica Vinader; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Monica Vinader in Manchester is seeking a Deputy Manager at Selfridges Trafford to lead the team on shift, drive sales, and deliver outstanding customer experiences.

You will develop client relationships, coach the team, and ensure effective store operations while representing the brand's values of sustainability and luxury. Flexibility to travel to other boutiques will be required.

Qualifications

• A demonstrated passion for customer service and driving a business.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible, able to adapt to changing priorities.

Responsibilities

• Drive sales and exceed targets through exceptional customer service and building a client business.
• Lead and coach the team to deliver sales objectives and standards.
• Manage store operations and ensure brand guidelines are followed.
• Build and maintain relationships with clients and corporate/local partners.

Skills

Customer service

Commercial awareness

Communication skills

Adaptability

Job description

Job Title: Deputy Manager

Location: Selfridges Trafford

Reporting To: Concession Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Deputy Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Deputy Manager role is an exciting opportunity to:

• Support the Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift

• Driving sales and exceeding targets through exceptional customer service and building a client business

• People management and coaching to deliver the above

• Maximising store efficiency through operations management

What you’ll do

Driving Sales

• Deliver sales budget at your location through driving store and team KPIs

• Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same

• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business

• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

• Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these

• Manage the team in accordance with company policy and procedures

• Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers

Delivering Efficiency

• Execute visual merchandising guidelines to a high standard

• Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard

• Maintain an accurate stock file

• Ensure accurate payment processing and cash handling

• Ensure the appropriate processing of in-store services (including engraving, and aftercare)

What you’ll bring

• A demonstrated passion for customer service and driving a business

• Commercially aware and target driven

• Excellent communication and interpersonal skills

• Flexible, able to adapt

• Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial

• Collaborate openly with humility, honesty, and humour

• Embrace learning, teaching, and personal growth

• Stay resilient, adaptable, and self-motivated in a creative environment

• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Flexibility to travel to our other Boutiques and Concessions will be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.