Assistant Community Shop Manager – Harborne 30

Sage Global Services Limited; Metchley; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Life assurance

Enhanced maternity/paternity

Enhanced sick pay

Cycle to work

Blue light discounts

Wellness support

Discounts for charity workers

Job summary

St Giles Hospice is recruiting an Assistant Community Shop Manager for Harborne. You will lead the shop in the absence of the Community Shop Manager, ensuring smooth operations and top-class customer service while supporting local community engagement.

You will bring leadership, experience in fashion retail, and a strong focus on volunteers and Gift Aid to help the shop meet its financial targets and charity goals.

Qualifications

• Qualifications in English and Maths.
• Minimum Level 2 Key Skills or Grade 4 GCSE
• Ability to lead and motivate others.
• Understands health and safety regulations.
• Plan workloads and delegate accordingly.
• Outstanding communications skills.
• Knowledge of sales management and profit/loss.
• Local community knowledge.
• Previous line management experience.
• Experience in achieving goals and identifying opportunities.

Responsibilities

• Lead when the Community Shop Manager is away.
• Ensure smooth operations and deliver excellent customer service.
• Empowered to make decisions locally while working within a supportive framework.
• Support store to run efficiently and deliver a positive financial contribution to the Hospice.
• Report to the CSM and work with the Retail Regional Manager.

Skills

Lead and motivate others

Outstanding communications

Local community knowledge

Gift Aid experience

Volunteers experience

Adaptability

Interpersonal skills

Time management

Pressure handling

Office 365

IT & numeracy

Education

English & Maths qualifications

Level 2 Key Skills or GCSE Grade 4

Tools

Office 365

Job description

Assistant Community Shop Manager - Harborne 30

• Flexible over 7 days Full or P/T
• Retail
• Last day to apply: 2 Nov 2026

Location

Harborne

Hours

30 hours (4 day out of 7) 8:55am - 5:05pm trading over 7 days

£20,046 (Retail Band AA)

Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

If you want to have an informal chat about this role, please contact Lorraine Ward on 01543 432 031

Qualifications

• Qualifications in English and Maths.

Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

• Ability to lead and motivate others.
• Understands of health and safety regulations
• Ability to plan and priorities workloads and delegate accordingly.
• Outstanding communications skills.
• Knowledge and understanding of sales management, profit and loss.
• Local community knowledge
• Previous line management experience
• Experience in achieving goals and identifying opportunities
• Has the ability to implement and enforce policies
• A desire to work as part of a team to generate fresh and innovative community-based ideas.
• Some experience of Gift Aid
• Some experience of working with volunteers.

Values

• Exhibits our hospice values and behaviours

Skills

• Flexible and be able to adapt to change on a daily basis
• Able to complete physically demanding work in the form of standing for long periods and moving stock
• Ability to handle administrative task, such a cash handling.
• Be a keen problem solver.
• Ability to follow organisational policy and procedures.
• IT and numeracy
• Understanding of Office 365 and the ability to complete IT based tasks
• Ability to work on own initiative and prioritise workload.
• Experience in training and developing staff and/or volunteers

Personal Attributes

• Willingness to learn
• Flexible and adaptable to change
• Good interpersonal skills
• Goodtime keeping & strong work ethic
• Conducts themselves’ in a professional manner
• Good organisational skills
• Inclusive and diverse in their approach
• Able to work under pressure

Other requirements

• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

• 25 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

Should you require any further information, please email: [e-mail]