Assistant Community Manager

beyond; Greater London; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Perkbox access

Enhanced maternity leave

Company pension scheme

Employee Assistance Programme (EAP)

Career development opportunities

Regular team and community events

Company equity package

Descripción de la vacante

beyond is hiring an Assistant Community Manager in Greater London to support the Community Manager in driving revenue, operations, and member experience. The role focuses on conducting tours, executing campaigns, and delivering exceptional service while building a connected community.

You will lead in the Community Manager's absence, support vendor management and events, and contribute to monthly revenue and occupancy targets.

Formación

• 3+ years in related fields (commercial real estate, operations, hospitality, marketing, startups) or customer-focused environments.
• Strong customer service and commercial mindset.
• Excellent verbal and written communication skills.
• Organised and proactive with ability to manage multiple priorities.
• Professionalism, accountability and adaptability.
• Fluency in English and local language (written and spoken).
• Bachelor's degree or equivalent experience preferred.

Responsabilidades

• Support monthly revenue and occupancy targets with the Community Manager and Sales Director.
• Conduct tours, prepare proposals, and issue contracts per infinitSpace sales guidelines.
• Manage day-to-day enquiries and support lead conversion from enquiry to tour.
• Identify growth opportunities within the member base (referrals, upselling).
• Assist with broker campaigns, referral programmes, and lead-generation events.
• Support sales reporting, pipeline updates, and daily occupancy forecasting.
• Participate in the commission structure following probation.
• Deliver an exceptional member experience aligned with satisfaction KPIs.
• Be a key contact for members and resolve requests within SLA timelines.
• Support front desk coverage during business hours.
• Build relationships and foster a connected community.
• Implement building-specific initiatives to improve member satisfaction.
• Communicate business updates, process changes and company initiatives.
• Conduct daily building walkthroughs to maintain quality standards.
• Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards.
• Process and monitor member maintenance requests within SLAs.
• Support vendor management, quality control checks, and performance feedback.
• Assist with vendor onboarding and establish clear ways of working.
• Lead and manage member move-in and move-out processes.
• Oversee stock management and day-to-day operational planning.
• Understand and support execution of the Emergency Action Plan.
• Assist with recruitment, onboarding, training, and performance support of team members.
• Step in to lead the Community Team in the absence of the Community Manager.
• Proactively initiate ideas for the monthly events calendar.
• Support the planning and execution of the monthly event calendar.
• Manage event logistics, budgeting, and delivery.
• Develop local partnerships to enhance events while optimising spend.
• Execute engaging events that foster connection and community.
• Monitor day-to-day operational and event expenses in line with budget.
• Demonstrate understanding of the building P&L and monthly financial performance.

Conocimientos

Customer service

Commercial mindset

Verbal communication

Written communication

Organised

Proactive

Multitasking

English fluency

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

As an Assistant Community Manager, you support the Community Manager in driving the commercial performance, operational excellence, and member experience of the building. You play a key role in revenue generation, community engagement, and day-to-day operations, while building strong relationships with members and supporting the wider team.

You act as a deputy to the Community Manager and step in to lead the team when required.

Key Responsibilities

• Support the achievement of monthly revenue and occupancy targets in partnership with the Community Manager and Sales Director
• Conduct tours, prepare proposals, and issue contracts in line with infinitSpace sales guidelines
• Manage day-to-day enquiries and support lead conversion from enquiry to tour
• Proactively identify growth opportunities within the member base, including referrals and upselling initiatives
• Assist with broker campaigns, referral programmes, and lead-generation events
• Support sales reporting, pipeline updates, and daily occupancy forecasting
• Participate in the commission structure following probation

Member Experience

• Deliver an exceptional member experience aligned with satisfaction KPIs
• Act as a key point of contact for members, resolving requests within SLA timelines
• Support front desk coverage to ensure consistent service during business hours
• Build strong relationships with members and foster a connected community
• Implement building-specific initiatives to improve member satisfaction
• Support communication of business updates, process changes, and company initiatives

Operations

• Conduct daily building walkthroughs to maintain quality standards
• Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards
• Process and monitor member maintenance requests within SLAs
• Support vendor management, quality control checks, and performance feedback
• Assist with vendor onboarding and establish clear ways of working
• Lead and manage member move-in and move-out processes
• Oversee stock management and day-to-day operational planning
• Understand and support execution of the Emergency Action Plan

Team Support

• Assist with recruitment, onboarding, training, and performance support of team members
• Step in to lead the Community Team in the absence of the Community Manager

Events & Community

• Proactively initiate ideas for the monthly events calendar
• Support the planning and execution of the monthly event calendar
• Manage event logistics, budgeting, and delivery
• Develop local partnerships to enhance events while optimising spend
• Execute engaging events that foster connection and community

Finance

• Monitor day-to-day operational and event expenses in line with budget
• Demonstrate a clear understanding of the building P&L and monthly financial performance

About You

We'd love to hear from you if you meet the qualifications below:

• 3+ years of experience in commercial real estate, operations, hospitality, marketing, startups, or a customer-focused environment
• Strong customer service and commercial mindset
• Excellent verbal and written communication skills
• Organised, proactive, and comfortable managing multiple priorities
• Demonstrates professionalism, accountability, and adaptability
• Fluency in English and the local language (written and spoken)
• Bachelor's degree or equivalent experience preferred

At beyond, we believe in empowering our team just as much as our members. We're committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you'll receive:

• 25 days annual leave, plus your birthday off
• Access to Perkbox, our employee rewards and wellbeing platform
• Enhanced maternity leave
• Company pension scheme
• Employee Assistance Programme (EAP)
• Opportunities for career development and progression within a growing business
• Regular team and community events
• Company equity package

Working location

onsite at our beyond Fox Court location

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together