Assistant Centre Manager (Thorndon)

Essex Wildlife Trust; Brentwood; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual leave 26–29 days

Pension scheme 8%

Staff social days

Centre discounts

Job summary

Essex Wildlife Trust is seeking an Assistant Centre Manager for the Nature Discovery Centre at Thorndon, Brentwood. You will work with the Site Manager to run daily operations, including admin, retail and F&B, while supervising staff and volunteers and ensuring a memorable visitor experience in a busy, customer-facing setting.

The role requires front-facing retail/hospitality experience, a proactive, can-do attitude, and the ability to support colleagues across front and back of house during

Qualifications

• Essential front-facing retail and/or hospitality experience.
• Self-motivated with a can-do attitude.
• Willingness to support team members front and back of house during busy periods.

Responsibilities

• Deliver day-to-day operations (admin, retail and food & beverage).
• Supervise staff and volunteers and interact with guests to ensure an engaging visitor experience.
• Provide a welcoming visitor experience in a customer-facing environment with strong people skills.

Skills

Retail experience

Customer service

Hospitality experience

Job description

Assistant Centre Manager

Essex Wildlife Trust are the county's leading conservation charity, committed to protecting wildlife and inspiring a lifelong love of nature; and we would love you to join our committed and enthusiastic team. By 2030 we aim to protect and connect 30% of land and sea and inspire 1 in 4 people in Essex to take action for wildlife.

We are looking for an Assistant Centre Manager to join us at our idyllic Nature Discovery Centre at Thorndon, in Brentwood.

Thorndon Nature Discovery Centre is situated in Thorndon Country Park, the site offers a variety of habitats including ancient woodland, parkland, ponds, a marsh and meadow. There are stunning ancient trees including Giant Oak and Hornbeam pollards, that are reminders that this was once a deer park. Parts of it used to be heathland, now a scarce habitat in Essex, and to restore it parts of the park, both north and south, are being grazed by goats and sheep.

As the Assistant Centre Manager, the post holder will work closely with the Site Manager to deliver the day-to-day operations (administrative duties, retail and food and beverage), supervising staff and volunteers and interacting with guests to ensure an engaging visitor experience.

It is essential that the post holder has front-facing retail and/or hospitality experience, is self-motivated, has a 'can-do' attitude and willingness to support team members both front and back of house during busy periods.

In this role, we are looking for someone who thrives on providing a welcoming visitor experience in a customer-facing environment with has strong people skills.

This role is a permanent position working 30 hours per week on a rota basis between Monday to Sunday, including some weekends and occasional evenings. The salary for this role is £20,194.44 per annum (FTE £25,243.05).

Our values

Our values are Impactful, Collaborative, United and Proactive.

Benefits

• Annual leave entitlement starts at 26 days per annum increasing annually to 29 days plus Bank Holidays.
• We provide company sick pay increasing with length of service, an employee assistance programme, a combined 8% contribution pension scheme, staff social days, colleague nomination scheme and discounts in our Nature Discovery Centres.

Inclusion & Diversity

Essex Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we know how important diversity is, both in our natural world and amongst the people we employ. We want everyone to feel valued and empowered to contribute to our vision of "A county rich in wildlife with people connected to nature".

As a Disability Confident employer, please make us aware you have a disability as we are committed to offering an interview that meets the minimum criteria for the post. If you require any adjustments to make our recruitment process more accessible, please make us aware.

We are proud to be an employer that supports the Armed Forces Covenant and are committed to supporting those who serve or have served in the Armed Forces, and their families. As part of this commitment, Armed Forces veterans who meet the minimum criteria for an advertised role will be guaranteed an interview.