Duty Manager

BBOWT; Bulbourne; Remote; GBP 9,500 - 12,000; Part time

Benefits offered by this job

Generous leave

Birthday leave

Flexible working

Pension - salary sacrifice

Wellbeing programme

Cycle/EV scheme

Job summary

BBOWT’s College Lake Nature Reserve in Tring, England, seeks a Duty Manager to deliver a welcoming visitor experience and support its vision of engaging people with nature. This permanent, part-time role covers 14 hours per week, with two days on a 3-week rota and weekend work.

You’ll open/close the centre, supervise volunteers, manage retail and interpretation initiatives, and help with visitor engagement.

Qualifications

• Ability to deal with the public and volunteers in a friendly, professional manner.
• Excellent organisational skills and ability to work under pressure.
• Experience handling cash and completing required certifications.

Responsibilities

• Provide a positive visitor experience and handle issues professionally.
• Open and close the visitor centre.
• Coordinate staff and volunteers during shifts.
• Contribute to centre objectives through retail, trails, interpretation, marketing and engagement.

Skills

Customer service

Cash handling

Staff coordination

Organisation

Education

Level 2 Food Safety

First Aid at Work

Fire Marshal training

Job description

Duty Manager

Closing date: Friday 13 November 2026
Salary: £10,500.75 (pro rata) per annum (£14.42 per hour, FTE £26,251.68)
Contract type: Permanent / Working hours: Part time

College Lake Nature Reserve

Upper Icknield Way, Bulbourne, Tring, Buckinghamshire, HP23 5QG

The Duty Manager will support the vision by providing a positive experience to visitors of College Lake and increasing the engagement of people with nature.

Contract: Permanent

Hours:14 hours per week, worked as 2 days per week, on a 3-week rota basis. The postholder will work 1 in 3 weekends, and occasional bank holidays. College Lake is currently open Tuesday to Sunday, and closed on a Monday, except for bank holidays.

Based: College Lake Visitor Centre, Tring, England

The Berks, Bucks & Oxon Wildlife Trust has a vision for "more nature everywhere, for everyone". We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

What you’ll be doing

• Providing a positive experience for visitors to the centre - excellent customer service, handling any issues in a professional manner
• Opening and closing the centre
• Coordinating staff and volunteers during the shift to adapt and respond to changing circumstances as required
• Contributing towards the Visitor Centre objectives through activities such as retail management, development of interpretation and trails, marketing and visitor engagement development.

What we’re looking for

• Ability to deal with the public, and volunteers in a friendly and professional manner in a variety of situations
• Excellent organisational skills and ability to work under pressure
• Ability to handle cash accurately, and complete Level 2 Food Safety certification, First Aid at Work, and Fire Marshal training (training provided)

The Berks, Bucks & Oxon Wildlife Trust is committed to equal opportunities and maintaining a safe and secure environment for all children and young people. Therefore, the successful applicant for this position will be subject to pre-employment checks including an enhanced Disclosure and Barring Service (DBS) check. Please note, it is an offence to apply for this position if barred from engaging in regulated activity relevant to children.

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive

• Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT's, and The Wildlife Trusts', Staff Network Groups for social interaction, peer support, mentoring and personal development

Interviews will take place face to face at the College Lake Visitor Centre, Tring, on a rolling basis, as applicants are shortlisted for interview.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Contact us on [e-mail] if there are any reasonable adjustments we can provide during the recruitment process, including completing your application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.