Assistant Branch Manager: Lead Sales & Service Excellence

GSF Car Parts Limited; Stoke-on-Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance-based bonus

33 days annual leave

Flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Staff discounts

Financial wellbeing products

Volunteer leave

Training & progression opportunities

Job summary

GSF Car Parts in the United Kingdom is seeking an Assistant Branch Manager to support the Branch Manager and lead the Sales Advisor team in delivering strong daily sales, margin and customer service.

You will drive KPI performance, coach staff, and promote branch promotions and company initiatives, aiming to be the best supplier and employer in the industry.

Join a fast-growing network of branches and help shape customer relationships while hitting monthly targets and supporting the team.

Qualifications

• Experience in a sales-driven environment with strong customer service.
• Ability to lead, coach and motivate a diverse team.
• Experience with P&L management and commercial exposure is desirable.

Responsibilities

• Drive daily sales, margin and profit performance to meet budget.
• Measure and manage Sales Advisors against KPI targets.
• Communicate with the team via briefs and performance updates.
• Recognise excellence and give constructive feedback.
• Lead on branch goals and manage disruptive behaviour.
• Ensure high-quality customer service and timely updates to the Branch Manager.
• Deliver solutions when customer service requirements are not met.
• Promote a solution-based customer service mentality.

Skills

Sales leadership

Customer service

Team motivation

Interpersonal skills

P&L management

Mastercat familiarity

Job description

GSF Car Parts in the United Kingdom is seeking an Assistant Branch Manager to support the Branch Manager and lead the Sales Advisor team in delivering strong daily sales, margin and customer service.

You will drive KPI performance, coach staff, and promote branch promotions and company initiatives, aiming to be the best supplier and employer in the industry.

Join a fast-growing network of branches and help shape customer relationships while hitting monthly targets and supporting the team.