Branch Operations Leader – Growth & Service

LBS Builders Merchants Ltd; Haverfordwest; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal including money

Employee Care Helpline and access to a

staff discount scheme

Death in Service benefit

formal training and career progression

Job summary

LBS Builders Merchants Ltd in Haverfordwest is seeking an Assistant Branch Manager to support daily operations, lead a team, and improve customer service and profitability. The role involves deputising for the Branch Manager, driving efficiencies, and maintaining strong supplier relationships.

You will work closely with the Branch Manager to meet sales targets, mentor staff, and ensure safety standards across the branch, while delivering excellent service to customers and stakeholders.

Qualifications

• Experience in a trade, retail or distribution environment is preferred.
• Strong leadership qualities and the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable, and solution focused.
• Willingness to take initiative and step up when needed.

Responsibilities

• Supporting and deputising for the Branch Manager in day‑to‑day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

Job description

LBS Builders Merchants Ltd in Haverfordwest is seeking an Assistant Branch Manager to support daily operations, lead a team, and improve customer service and profitability. The role involves deputising for the Branch Manager, driving efficiencies, and maintaining strong supplier relationships.

You will work closely with the Branch Manager to meet sales targets, mentor staff, and ensure safety standards across the branch, while delivering excellent service to customers and stakeholders.