Customer Development Manager

Raab-Karcher Baustoffhandel; Luton; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Company car or car allowance

Pension

Life Assurance

WorkPerks discounts

Aviva Digicare+

Car Salary Sacrifice

Cycle2Work

Benenden Healthcare

Employee Discount

Refer a Friend

Wellbeing Centre

Job summary

STARK Building Materials UK is recruiting a Customer Development Manager for Luton and surrounding areas. In this hybrid role, you will act as the external sales lead for your account portfolio, managing estimates, orders, and projects while building trusted relationships with customers and branch teams.

You’ll regularly visit sites, prioritise orders with branches, onboard new accounts, and identify opportunities to grow profitability through proactive service and tailored solutions across the

Qualifications

• Experience in sales, account management or customer support.
• Commercial and pricing awareness of margins, rebates, delivery charges and credit processes.
• Clear and professional communicator across phone, email and in person; build relationships with customers, branches and support teams.
• Project coordination, prioritisation and multitasking skills.
• Organisational skills with ability to manage your own diary.
• Full UK driving licence.
• Experience in builders’ merchant, supplier or construction-related role desirable.

Responsibilities

• Manage and grow your account portfolio.
• Develop trusted relationships with customers and improve profitability.
• Be proactive, responsive and visible, including regular site visits and customer check-ins.
• Work closely with branch to ensure orders are prioritised and aligned to site schedules and delivery requirements.
• Support onboarding of new accounts and ensure continued spend.
• Acquire understanding of customer needs and expand relationships by proposing tailored solutions.

Skills

Sales experience

Account management

Customer service

Commercial awareness

CRM

Tools

CRM

Job description

Customer Development Manager# STARK UK Careers## Customer Development ManagerApply: Hybrid: Luton: Full time: Posted Today: End Date: November 8, 2026 (17 days left to apply): JR40006**Jewson,**a leading building materials distributor, is on the hunt for a **Customer Development Manager** who's as passionate about great service as we are. **Location:** Luton and surrounding areas **Hours:***7:00am - 16:30pm or 07:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm* **Job Purpose:** To act as an external sales professional, offering day-to-day sales support for your account portfolio, managing estimates, orders, projects. Acting as the key contact for customers, this role works across the Branch network to ensure orders are managed, while building strong relationships, identifying new opportunities and actively supporting the growth of sales. **Key Responsibilities:** * Manage and grow your account portfolio.* Develop trusted relationships with customers and improve profitability.* Be proactive, responsive, and visible, including regular site visits and customer check-ins.* Work closely with branch to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.* Support customers with the on-boarding of their new account, ensuring that they start and continue to spend.* Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs. **Experience Required:** * Experience within a sales, account management or customer support role.* Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.* Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.* Project coordination, prioritisation and multitasking skills.* Organisational skills with ability to manage your own diary.* Full UK Driving licence.* Experience within builders’ merchant, supplier, or construction-related role is desirable. **What’s in it for you?** * Company car or car allowance.* Retirement Savings Plan (Pension) – with Legal & General* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover* Employee Discount* Refer a Friend scheme* Wellbeing Centre via WorkPerks **Why STARK?** We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! **What's next...** If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!