Assistant Branch Manager

TIP Trailer Services Norway ANS; Nelson; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee referral bonus

Private healthcare

Pension scheme

Life assurance

Job summary

TIP Group is hiring an Assistant Branch Operations Manager in Nelson, England. You will manage maintenance work orders, verify history, authorize extra work and ensure accurate coding and documentation. The role focuses on cost control, vendor negotiation, and coordinating service activity to support efficient operations.

You will work with a hands-on team, use Office 365 and business systems, and maintain strong customer relationships while driving process improvements.

Qualifications

• Proven ability to handle service calls and customers professionally.
• Strong organisational and administrative capabilities.
• Commercial awareness with cost-challenge and negotiation skills.
• Able to analyse operations data and spot efficiency improvements.

Responsibilities

• Manage work orders from start to finish with accurate documentation.
• Control costs by overseeing warranties, vendor charges and pricing.
• Coordinate service activity including scheduling and parts orders; support MSU job allocation.
• Provide excellent customer service by handling calls and logging service events.

Skills

Office 365

Customer service

Organisational skills

Commercial awareness

Vendor management

Data analysis

Tools

Business systems

Job description

We’re TIP Group – a proud Great Place to Work® – and we’re looking for a skilled and motivated Assistant Branch Manager to join our team.

At TIP Group, we keep the transport industry moving — and our operations teams play a vital role in making that happen. We’re looking for a highly organised and commercially aware Assistant Branch Operations Manager to support the smooth running of maintenance, vendor management, and customer service operations.

What You’ll Be Doing

• Managing work orders from start to finish — raising jobs, validating maintenance history, authorising additional work, and ensuring accurate coding and documentation
• Controlling costs by managing warranties, challenging maintenance charges, negotiating with vendors, and ensuring pricing aligns with agreed rates
• Coordinating service activity including scheduling maintenance, managing reservations, ordering parts, and supporting MSU (Mobile Service Unit) job allocation
• Supporting customer service excellence by handling calls, responding to requests quickly, and ensuring service events and documentation are correctly logged in systems
• Working closely with a supportive, hands-on team that values your input

What You’ll Bring

• Strong administrative and organisational skills, with confidence using Office 365 and business systems
• Excellent customer service skills with the ability to manage calls and build positive relationships with customers and vendors
• Commercial awareness with the confidence to challenge costs and negotiate with suppliers where needed
• The ability to analyse operational data and identify opportunities for process or productivity improvements
• Working closely with a supportive, hands-on team that values your input

Why TIP?

Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work® – we prove it. IT’S HOW WE ROLL.

Benefits include:

• £1,000 employee referral bonus
• Private Healthcare for You & Your Loved Ones
• Annual contribution towards your well-being
• Pension Scheme with Aviva
• Income Protection available in case of long-term sickness or disability
• Life Assurance (up to 3x annual base salary)
• Ability to buy up to 4 additional days for more holidays!
• Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)