Assistant Aftersales Manager — Path to Lead Automotive Service

Pembrook Resourcing; Exeter; On-site; GBP 35,000 - 45,000; Full time

Job summary

Pembrook Resourcing is recruiting an Assistant Aftersales Manager in Exeter to support the Aftersales Manager, lead the team and drive service, parts and customer experience across the department.

The role offers a £35,000 basic salary with OTE up to £45,000+ and a Monday-Friday pattern, presenting a clear route into a full Aftersales Manager position as the business grows. You will develop leadership skills and contribute to continuous improvement.

Qualifications

• Previous experience within an automotive Aftersales environment.
• Strong understanding of Service and Aftersales operations.
• Previous supervisory, team leader or management experience.
• Commercially aware with a strong focus on customer experience.
• Confident communicator with the ability to lead and influence a team.

Responsibilities

• Support the Aftersales Manager with day‑to‑day running of the department.
• Help lead and motivate the Aftersales team to achieve targets.
• Maintain high standards across Service, Parts and customer experience.
• Monitor departmental performance and identify opportunities for improvement.
• Support customer retention and ensure a high level of service.
• Step up and take responsibility for the department when required.
• Develop management and leadership skills with a view to progression.

Skills

Automotive Aftersales

Supervisory / Leadership

Customer Experience

Leadership

Communication

Job description

Pembrook Resourcing is recruiting an Assistant Aftersales Manager in Exeter to support the Aftersales Manager, lead the team and drive service, parts and customer experience across the department.

The role offers a £35,000 basic salary with OTE up to £45,000+ and a Monday-Friday pattern, presenting a clear route into a full Aftersales Manager position as the business grows. You will develop leadership skills and contribute to continuous improvement.