Assistant Aftersales Manager

TrustFord; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop andParts

Volunteer day

Cycle to work scheme

Job summary

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. We’re looking for an Assistant Aftersales Manager to support the Service Department's personnel and operations, anticipate customer needs, and drive efficient use of resources.

You will lead and motivate the team to achieve our business goals, with the opportunity to develop within a secure and forward‑looking environment.

Qualifications

• Experience using Kerridge
• Experience in a main dealer
• Self-motivated, committed and tenacious
• Team leadership experience with a proven track record

Responsibilities

• Assist the Aftersales Manager with personnel and operations of the Service Department
• Anticipate and identify customer needs
• Maximise the use of all available resources to ensure the department runs effectively
• Motivate other team members to achieve business goals

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We have a fantastic opportunity for an Assistant Aftersales Manager to join us. You'll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You'll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You'll be able to make a difference and motivate other team members to achieve their business goals.

• Do you have experience using Kerridge?
• Have you gained experience in a main dealer?
• Are you self-motivated, committed and tenacious?
• Have you had team leadership experience, and have a proven track record?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.