Customer Service Advisor

TrustFord; England; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Life assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Cycle to work scheme

Perks at Work

Job summary

TrustFord in Surrey is seeking a Customer Service Advisor to join our on-site team. You will handle customer inquiries, supporting sales while maintaining confidentiality and brand standards, and work to deadlines.

You will benefit from a comprehensive induction, competitive pay and a package including 33 days holiday, pension and staff discounts. This is a full-time permanent role offering progression opportunities.

Qualifications

• Experience in a selling/customer service environment.
• Excellent communication skills and ability to work to deadlines.
• Willingness to contribute to team and customers.

Responsibilities

• Handle customer inquiries and provide service on-site.
• Support sales through excellent customer interactions.
• Maintain confidentiality and handle sensitive information.

Skills

Customer service

Communication

Teamwork

Sales

Job description

Customer Service Advisor

Company: TrustFord Salary: from £14.56 an hour Hours: Full-time Location: Surrey, KT19 9NW Working pattern: On-site Job type: Permanent Posting date: 19 Oct 2026 Closing date: 18 Nov 2026

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

Do you have great organisational skills?

Do you have at least 1 year main dealer experience?

Do you have good communication and interpersonal skills?

Do you have a proven track record of delivering excellent customer service skills?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

Proud member of the Disability Confident employer scheme