Assistant Aftersales Manager

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

33 days annual leave

Pension

Life assurance

Employee discounts

Employee development

Job summary

A Ipsw Allscreens Nationwide Ltd in Birmingham is seeking an experienced Assistant Aftersales Manager to lead the dealership Aftersales function and drive service profitability.

The role requires strong leadership, customer focus, and the ability to coach a team; offers 42.5 hours per week, permanent full-time, with a performance bonus and generous benefits.

Qualifications

• Proven experience as an Assistant Aftersales Manager or similar.
• Strong leadership and team development skills.
• Excellent customer service focus and problem-solving ability.
• Knowledge of aftersales operations in automotive dealerships.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Support the day-to-day operation of the Aftersales Department to meet service targets.
• Oversee service department operations to maximise efficiency and profitability.
• Lead and develop team members to achieve departmental objectives.
• Deliver outstanding customer experiences and resolve concerns promptly.
• Build long-term customer relationships through proactive communication.
• Identify process improvements to enhance quality and reduce waste.
• Maintain high standards of professionalism and compliance.

Skills

Leadership

Customer service

Operational management

Team building

Communication

Tools

Microsoft Outlook

Excel

Word

Job description

Assistant Aftersales Manager opportunity in Birmingham

• Contract: Permanent, Full-Time (42.5 hours per week)
• Salary: From £16.12 per hour plus performance bonus, 33 days holiday, life assurance, pension and additional benefits.

We are seeking an experienced Assistant Aftersales Manager to join a busy and customer-focused automotive dealership. This is an excellent opportunity for a motivated leader with strong operational and customer service skills who is looking to further develop their career within a successful and growing business.

Working closely with senior management, you will support the day-to-day operation of the Aftersales Department, ensuring exceptional customer service standards, strong team performance, and efficient departmental operations.

Key Responsibilities as a Assistant Aftersales Manager:

• Support the effective management of the dealership Aftersales function.
• Assist in overseeing service department operations to maximise efficiency and profitability.
• Lead, motivate and develop team members to achieve departmental and business objectives.
• Deliver an outstanding customer experience and ensure customer concerns are resolved professionally and promptly.
• Build long-term customer relationships through excellent service and communication.
• Anticipate customer needs and proactively identify solutions.
• Ensure all available resources are utilised effectively to support business performance.
• Provide guidance and support to colleagues through your technical knowledge and experience.
• Identify opportunities to improve processes, increase quality, and reduce inefficiencies.
• Maintain high standards of professionalism, compliance, and customer care.
• Previous experience in an Assistant Aftersales Manager, Service Manager, Workshop Controller, or similar leadership role within a franchised automotive dealership.
• Strong knowledge of Aftersales operations and service department processes.
• A proven track record of delivering excellent customer service and achieving operational targets.
• Strong leadership, organisational, and communication skills.
• The ability to perform effectively in a fast-paced, commercially driven environment.
• Proficiency in Microsoft Outlook, Excel, and Word.
• A full UK driving licence with fewer than 9 penalty points.
• The legal right to work in the UK.

Benefits for the Assistant Aftersales Manager:

• Competitive salary and bonus package.
• 33 days annual leave including bank holidays.
• Annual leave purchase and sell scheme.
• Pension scheme and life assurance.
• Employee vehicle purchase programme.
• Discounts on servicing, repairs and parts.
• Cycle to Work scheme.
• Employee discount platform.
• One paid volunteering day each year.
• Ongoing training and professional development.
• Clear career progression opportunities.
• Comprehensive induction and onboarding programme.