Aftersales Manager

The Recruitment Solution; Norwich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Career opportunities

Salary (industry-leading)

Annual leave 33 days

Retail discounts

Car & servicing discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Training & development

Life assurance

Flexible working

Job summary

The Recruitment Solution is seeking an experienced Aftersales Manager in Norwich to lead a busy service department within a global automotive group. You’ll manage a diverse team, drive performance, and ensure resources are aligned to deliver exceptional customer service and operational efficiency.

This role offers a clear progression path, a supportive group structure, and the flexibility to adapt to leading industry practices while maintaining a strong focus on the customer experience.

Responsibilities

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture with rewards for results and handling underperformance
• Oversee the service department, managing resource levels and productivity
• Produce dealership reporting in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction

Job description

Aftersales/Service Managers, We have a rare opportunity with an amazing brand, for an experienced Aftersales/Service Manager to join a successful, global automotive group. You'll broaden your experience, and with the right support from the group, you'll be able to progress as high as you can aim!

Aftersales Manager Benefits

• Excellent career opportunities
• Industry leading salary
• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with the company pension scheme
• Balance home and work with the industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with the cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with the company share purchase plan
• Keep learning and growing with the training and development opportunities for everyone.
• Life assurance with the option to increase cover
• They are open to flexible working options

Aftersales Managers duties include

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
• Oversee the service department, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction