Assistant Account Handler

hireful; Malvern; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Malvern is offering an exciting opportunity for a motivated individual with a strong customer service background. The role involves providing administrative support to account handlers and ensuring that service standards are met. With a focus on client relationship management, this position promises growth and development within a supportive team environment. This is a 12-month fixed term contract with the potential for extension.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension, enhanced parental leave, and life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Proven Customer Service background, ideally from retail or hospitality.
• Willingness to learn about insurance policies and underwriting.
• Ability to maintain accuracy and confidentiality in client dealings.

Responsibilities

• Provide full administration support to Account Handlers.
• Review files and administer new business, renewals, and adjustments.
• Maintain client relationships and ensure excellent customer service.

Skills

Customer Service

Administration Support

Client Relationship Management

Job description

We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers and are looking for your next career step. This role is based on a 12 month FTC with potential to be extended.

Key Responsibilities:

• To learn all scheme binder business as directed by the Commercial/Claims Manager, if applicable
• To provide full administration support to the Commercial Account Handlers under the direction and supervision of the Seniors.
• To learn all Policy Wordings and Underwriting Guides and be able to be competent to carry out the role necessary and refer to Handlers as the role dictates. To liaise with the Claims Department as necessary.
• To review files and administer new business, renewals and mid-term adjustments for clients using binders and open market Insurers, as and when required.
• To meet all service standards for the handling of renewal, new business and/or MTA’s as directed by the Commercial/Claims Manager.
• Work closely with other team members to ensure any client receives a prompt and efficient response. To track cases as appropriate to ensure a satisfactory conclusion is reached.
• To maintain client relationships by providing excellent customers service. Ensuring work is carried out with accuracy, confidentiality and deadlines are meet.
• To deal with Accounts queries, as directed.
• To deal with bordereaux submissions and queries, as directed.
• Deal with phone, post and email enquiries, including any queries.
• To input cheques, credit card and or finance agreements onto the system.
• To input data onto the Balens Administration System as necessary.
• To follow FCA requirements, including Treating Customers Fairly.
• Deal with sub brokers as required within the course of the business.
• To act professionally at all times and ensure the principles at Balens are followed.
• Undertake internal and external training courses as necessary.
• To agree to undertake professional insurance qualifications as agreed with the Commercial/Claims Manager, where appropriate.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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REF-221 894