Assistant Account Handler - Corporate & Commercial

Howden Group Holdings; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Howden Group seeks an Assistant Account Handler in Cheltenham to support their Commercial Schemes division. This full-time role is ideal for candidates eager to start their career in insurance, focusing on converting leads and maintaining strong client relationships. Applicants should have at least 2 years of sales experience, strong attention to detail, and a customer-focused approach.

Benefits

Career progression opportunities

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Minimum 2 years' sales experience, preferably New Business.
• Telephony-based service experience.

Responsibilities

• Convert leads and ensure clients' needs are represented.
• Maintain relationships with Insurers and Introducers.
• Achieve targets for income and lead generation.

Skills

Customer focused approach

Attention to detail

Ability to prioritize work

Good literacy

Good numeracy

Education

5 GCSE A*-C including Maths and English

A level

Cert CII

Job description

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for an Assistant Account Handler within our highly successful Commercial Schemes division to support our team to deliver a first-class service to our clients.

This is a fantastic opportunity for someone looking for their first role in the industry and who is target driven and has a previous background in sales. You will be responsible for contacting and converting our new business enquiries within our specialist let property team – Protect My Let.

Please note this is a full-time, permanent role. You will be based in our Colchester or Cheltenham office and required to be on site Monday to Friday.

Overview:

Converting leads generated ensuring the clients’ needs are fully always represented.

Crafting and maintaining relationships with Insurers, Introducers and all Divisions around the company.

Hitting/exceeding individual and team targets for income, conversion rates and lead generation.

Listening to the clients’ challenges and offering help to investigate and provide new solutions.

Negotiating and influencing effectively, both internally and externally, to achieve business objectives.

Making technical decisions which are right for the client, team and company.

Chasing clients for documentation and orders.

Knowledge:

A minimum of 2 years' sales experience (preferably New Business) and be able to demonstrate an excellent understanding of sales and client service.

Skills:

Customer focused approach, with prior experience gained within a telephony-based service role.

Accuracy and attention to detail.

Ability to process work quickly and efficiently.

Ability to prioritise work and meet deadlines.

Good literacy and numeracy.

Qualifications:

5 GCSE A*-C including Maths and English.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for an Assistant Account Handler within our highly successful Commercial Schemes division to support our team to deliver a first-class service to our clients.

This is a fantastic opportunity for someone looking for their first role in the industry and who is target driven and has a previous background in sales. You will be responsible for contacting and converting our new business enquiries within our specialist let property team – Protect My Let.

Please note this is a full-time, permanent role. You will be based in our Colchester or Cheltenham office and required to be on site Monday to Friday.

Overview:

• Converting leads generated ensuring the clients’ needs are fully always represented.

• Crafting and maintaining relationships with Insurers, Introducers and all Divisions around the company.

• Hitting/exceeding individual and team targets for income, conversion rates and lead generation.

• Listening to the clients’ challenges and offering help to investigate and provide new solutions.

• Negotiating and influencing effectively, both internally and externally, to achieve business objectives.

• Making technical decisions which are right for the client, team and company.

• Chasing clients for documentation and orders.

Knowledge:

• A minimum of 2 years' sales experience (preferably New Business) and be able to demonstrate an excellent understanding of sales and client service.

Skills:

• Customer focused approach, with prior experience gained within a telephony-based service role.

• Accuracy and attention to detail.

• Ability to process work quickly and efficiently.

• Ability to prioritise work and meet deadlines.

• Good literacy and numeracy.

Qualifications:

• 5 GCSE A*-C including Maths and English.

• A level (desirable).

• Cert CII (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

About the company

Howden Group is a leading international insurance intermediary group with operations across Europe, Asia Pacific, the Middle East, Africa, the U.S. and Latin America. Originally established in Europe we are now a global business with 250+ offices in 45...

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