Certification Account Assistant

Health Emergency Lifeline Programs (HELP); Birmingham; Remote; GBP 27,000; Full time

Job summary

A leading organization in the vegan sector is seeking a full-time Certification Account Assistant to join their Commercial Services Team on a 12-month contract. The role involves supporting trademark applications and client communications, with a focus on promoting ethical vegan products. Candidates should possess GCSEs and strong communication skills, with a passion for animal welfare and sustainability.

Benefits

28 days leave + 8 public bank holidays

Ethical pension scheme (5-7% employer contribution)

Flexible working hours

Employee Assistance Programme

Access to virtual GP service 24/7

Cycle to work scheme

Animal companion compassionate leave

Death in service benefit

Qualifications

• Strong communication skills, especially via phone.
• Proficiency in MS Office, including Excel.
• Accurate data entry and analysis skills.

Responsibilities

• Handle trademark applications and inquiries globally.
• Communicate with clients and conduct meetings.
• Maintain excellent communication and customer care.

Skills

Communication

Data Entry

Customer Care

Relationship Building

Time Management

Education

GCSEs English, Maths, and Science A-C or equivalent

Tools

MS Office

Job description

Join to apply for the Certification Account Assistant role at Health Emergency Lifeline Programs (HELP).

We have an exciting opportunity for a full-time Certification Assistant to join our Commercial Services Team on a 12-month contract.

The Commercial Services department works alongside the Communications and Campaigns departments at The Vegan Society, responsible for Sales, Trademark registration, and promoting vegan products through the Vegan Trademark.

The Certification Assistant will support the Supermarkets Team within the Certification Team, working with leading retailers and manufacturers across the UK and globally, actively promoting The Vegan Society's trademark.

This role is primarily remote, with occasional travel for meetings several times a year.

What We Offer

• A starting salary of £26,835
• 28 days leave + 8 public bank holidays
• Ethical pension scheme (5-7% employer contribution)
• Flexible working hours
• Employee Assistance Programme and health cash-back scheme
• Access to virtual GP service 24/7
• A supportive team environment
• Cycle to work scheme
• Animal companion compassionate leave
• Death in service benefit

Key Responsibilities

• Handle trademark applications and inquiries globally, especially in Europe
• Communicate with clients, conduct meetings, and support telesales
• Maintain excellent communication and customer care to retain and grow client accounts
• Encourage clients to register trademarks with The Vegan Society
• Understand the FMCG markets related to vegan products
• Manage ingredient checks and contribute to the team's knowledge base
• Provide cover for colleagues as needed
• Perform general office duties, including correspondence and filing

Candidate Requirements

• English, Maths, and Science GCSEs A-C or equivalent
• Strong communication skills, especially via phone
• Proficiency in MS Office, including Excel, email, and databases
• Accurate data entry, analysis, and information retrieval skills
• Ability to build strong working relationships
• Ability to manage multiple priorities and meet deadlines
• Knowledge of animal-derived ingredients in products
• Understanding of business operations and vegan values

For full duties and criteria, see the detailed job description and person specification.

Closing date: 13th June 2025. Interviews: 23rd - 26th June 2025.

Early applications encouraged. Employment requires adherence to a vegan lifestyle.

About Us

The Vegan Society promotes accessible veganism, supporting individuals, policymakers, and industries.

Ideal Candidates

• Passionate about animal welfare and environmental sustainability
• Interested in promoting healthy vegan foods

We value diversity and encourage applications from all backgrounds. We guarantee interviews for disabled applicants meeting minimum criteria.

To apply, click the apply button.