Asset Services Assistant

Pinnacle Group Limited; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group are seeking an Asset Services Assistant to support the maintenance and improvement of our property portfolio. You will assist with planned and reactive maintenance, lifecycle planning and the coordination of capital works, ensuring accurate asset records and timely delivery.

The role requires highly organized administration with strong IT skills and the ability to manage multiple priorities while delivering excellent customer service to tenants and stakeholders.

Qualifications

• Previous administration and coordination experience, ideally in housing.
• Excellent IT skills and proficiency with MS Office.
• Resilient, adaptable and able to meet tight deadlines.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative support to Asset Managers, including scheduling and correspondence.
• Coordinate with contractors, suppliers and site teams to manage planned and reactive maintenance.
• Assist with planned compliance testing and remedial works.
• Update asset databases and assist long-term planning.
• Support the Asset Management team to deliver excellent customer service.

Skills

Administration & coordination

Verbal & written communication

Multi-tasking under pressure

Agile

Tools

MS Office

Job description

Pinnacle Group are looking for an Asset Services Assistant to support the effective maintenance and improvement of our property portfolio. As part of the Asset Services team you’ll help deliver services that preserve and enhance the physical condition of our assets. This includes supporting planned and reactive maintenance, lifecycle planning and delivery, and the coordination of capital works.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a highly organised and adaptable administrator with excellent communication and IT skills, capable of managing multiple priorities while delivering outstanding customer service and supporting the efficient delivery of repairs and asset management activities.

Who We Are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who We’re Looking For

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities

• Provide administrative support to Asset Managers, including scheduling, correspondence, and maintaining accurate, up-to-date asset registers.
• Coordinate with contractors, suppliers, and site teams to ensure planned and reactive maintenance is completed on time.
• Assist with the delivery of planned compliance testing and remedial works
• Update asset databases, analyse data to assist with long-term planning.
• Work with the rest of the Asset Management team to deliver an excellent customer service

Key Requirements

• Prior experience in administration and coordination, ideally in the housing sector
• Excellent IT skills, proficient in MS Office
• Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure.
• Agile and ability to multi-task, pivot and prioritise tasks
• Great verbal and written communication skill

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Benefits

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans