Asset & Customer Experience Officer

Housing co; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible and agile working

Generous annual leave

Pension contributions

Health and wellbeing initiatives

On-site gym

Learning and development opportunities

Job summary

Clyde Valley Group is recruiting for an Asset & Customer Officer based in Motherwell with hybrid working arrangements. You will support investment, compliance and improvement activities across homes, acting as the link between customers, colleagues and contractors to ensure timely, clear communications.

You will help balance day-to-day service delivery with longer-term improvement work, developing knowledge across asset management and customer engagement while delivering safe, well-maintained

Qualifications

• Experience working in housing, customer services, property services, repairs, maintenance or a related environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• The confidence to work collaboratively with customers, contractors and colleagues to find solutions and drive improvements.

Responsibilities

• Build positive relationships with customers and provide excellent customer service.
• Support the delivery of planned works, investment programmes, compliance activity and property improvement projects.
• Coordinate customer communications, appointments, access arrangements and follow-up actions.
• Maintain accurate records, follow-up actions and customer updates to support effective service delivery, performance monitoring and clear communication.
• Undertake inspections, visits and customer engagement activity to help improve service delivery.
• Work closely with contractors and colleagues to resolve issues and ensure positive customer outcomes.
• Use customer feedback, complaints, inspections and service information to help identify improvements, resolve issues and prevent repeat problems.
• Support a proactive, customer-centred approach to access, communication and engagement around planned, compliance-related and improvement works.
• Help identify opportunities to improve services, customer satisfaction and asset performance.

Skills

Customer service

Housing experience

Job description

Clyde Valley Group is recruiting for an Asset & Customer Officer based in Motherwell with hybrid working arrangements. You will support investment, compliance and improvement activities across homes, acting as the link between customers, colleagues and contractors to ensure timely, clear communications.

You will help balance day-to-day service delivery with longer-term improvement work, developing knowledge across asset management and customer engagement while delivering safe, well-maintained