Asset & Configuration Coordinator — Service Transition

Tiger Resourcing Group; Redhill; In loco; GBP 32.000 - 55.000; Tempo pieno

Descrizione del lavoro

Tiger Resourcing Group in Redhill, United Kingdom, is seeking an experienced Asset & Configuration Coordinator to support service transition and handback in a large-scale technology environment. You will maintain Asset Registers, CMDBs and configuration systems, manage records through the full lifecycle, and ensure data accuracy while collaborating across delivery teams and suppliers.

This role requires ITIL knowledge, ServiceNow experience, advanced Excel skills, and the ability to work in a

Competenze

• Experience in Asset and Configuration Management.
• CMDB administration and data governance.
• Proficiency with ServiceNow or similar platforms.
• Advanced Microsoft Excel skills.
• Knowledge of ITIL-aligned service management.
• Stakeholder and supplier management.
• Data analysis and reconciliation.
• Experience in complex service delivery environments.
• ITIL Foundation or higher.
• Experience with service transition or handback programmes.
• Rail/transport or infrastructure environments (nice to have).
• ISO 20000 background is a plus.

Mansioni

• Maintain and improve Asset Registers, CMDBs and Configuration Management Systems
• Manage asset and configuration records throughout the full lifecycle
• Ensure the accuracy, integrity and quality of asset and configuration data
• Support asset audits, reporting, stock management and disposals
• Investigate and resolve discrepancies and historical data-quality issues
• Develop and maintain procedures, processes and supporting documentation
• Support governance and continual service improvement initiatives
• Assist with service transition and handback activities, including process capture and knowledge transfer
• Validate asset and configuration information ahead of transition and handover
• Support the onboarding of new teams and help ensure continuity of service
• Provide accurate configuration information to support Incident, Problem, Change, Release and Service Transition Management
• Produce reporting and analysis for service, project and customer stakeholders
• Support governance meetings, audits and customer reviews
• Work closely with Service Delivery, Service Transition, Technical and Project teams, suppliers and customer stakeholders

Conoscenze

Asset & Configuration Mgmt

CMDB administration

ServiceNow

Excel

ITIL

Stakeholder management

Data analysis

Service transition

Handback programmes

Rail/transport environments

ISO 20000

Audits & governance

Strumenti

ServiceNow

CMDB tools

Excel

Descrizione del lavoro

Tiger Resourcing Group in Redhill, United Kingdom, is seeking an experienced Asset & Configuration Coordinator to support service transition and handback in a large-scale technology environment. You will maintain Asset Registers, CMDBs and configuration systems, manage records through the full lifecycle, and ensure data accuracy while collaborating across delivery teams and suppliers.

This role requires ITIL knowledge, ServiceNow experience, advanced Excel skills, and the ability to work in a