Aspiring General Manager: Lead High-Volume Hospitality

Blank Street, Inc.; Birmingham; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private health and dental insurance

25 days annual leave + 1 extra paid

Cycle to Work / bike schemes

Regular team events

Free coffee and matcha for Regulars

Job summary

Blank Street, Inc. in Birmingham is seeking an Assistant General Manager to support the Operations Manager and develop into a future General Manager.

You will lead from the floor during shifts, coaching the team and upholding our hospitality standards while learning the full store operation. This role offers hands-on leadership in a high-volume environment, with opportunities to influence scheduling, inventory, and guest experience, plus coaching from the OM/GM and exposure to commercial

Qualifications

• Experience leading shifts in high-volume stores.
• Ability to coach and give clear feedback.
• Calm under pressure with strong organizational skills.

Responsibilities

• Own hospitality standards on shift with hands-on leadership.
• Lead from the front and set the pace of every shift.
• Coach Baristas and Shift Leads through real-time feedback.
• Support training and recruitment activities to build capability.
• Contribute to team culture through recognition and communication.

Skills

High-volume leadership

Job description

Blank Street, Inc. in Birmingham is seeking an Assistant General Manager to support the Operations Manager and develop into a future General Manager.

You will lead from the floor during shifts, coaching the team and upholding our hospitality standards while learning the full store operation. This role offers hands-on leadership in a high-volume environment, with opportunities to influence scheduling, inventory, and guest experience, plus coaching from the OM/GM and exposure to commercial