AGM: Path to GM in High-Volume Hospitality

Blank Street; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

25 days annual leave

Cycle to Work scheme

Pension

Job summary

Blank Street is seeking an Assistant General Manager candidate who will support the Operations Manager/General Manager in running a high-performing store. You will lead the floor, coach the team, and help turn the store into a benchmark of retail excellence while learning to run the full store through hands-on leadership and daily decision-making.

You are hospitality-first, energetic, and ready to develop into a General Manager with coaching from your OM/GM.

Qualifications

• Experience leading shifts in high-volume stores.
• Strong standards mindset with clear feedback.
• Calm and organized under pressure; engage others.
• Private health and dental insurance.
• 25 days of annual leave plus an extra paid day.

Responsibilities

• Own hospitality standards on shift; ensure every drink is crafted to perfection.
• Lead from the front, coach staff, and maintain store cleanliness.
• Balance labour and demand; design shift plans by station.
• Spot inefficiencies and propose practical improvements.
• Support recruitment and develop future leaders.

Skills

Shift leadership

High-volume operations

Standards mindset

Calm under pressure

Team coaching

People leadership

Job description

Blank Street is seeking an Assistant General Manager candidate who will support the Operations Manager/General Manager in running a high-performing store. You will lead the floor, coach the team, and help turn the store into a benchmark of retail excellence while learning to run the full store through hands-on leadership and daily decision-making.

You are hospitality-first, energetic, and ready to develop into a General Manager with coaching from your OM/GM.