AskHR Support Specialist – Onsite HR Helpdesk

QinetiQ Limited; United Kingdom; Presencial; GBP 31.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Holiday allowance

Health insurance

Employee discounts

Armed Forces Covenant

Volunteer program

Descripción de la vacante

QinetiQ Limited in Amesbury Wiltshire is seeking a proactive HR AskHR associate to provide first-line support for employees and managers across ticketing, email, phone and in-person inquiries, delivering accurate guidance and resolving issues at first contact where possible.

You will log and triage queries in the AskHR case-management system, support compliance with data protection and SOPs, and contribute to knowledge content and self-service resources to reduce repetitive demand.

Formación

• Experience in a customer service or HR support role.
• Knowledge of HR policies, processes and data privacy.

Responsabilidades

• Provide first-line HR support to employees and managers across all channels (ticketing, email, phone, in-person).
• Log, triage and manage queries in the AskHR case-management system with accurate categorisation.
• Deliver clear guidance with consistent application of HR policies and procedures.
• Resolve issues at first contact where possible and escalate when needed.
• Assist with maintenance of HR knowledge content and process documentation.

Conocimientos

Customer service

HR processes

SuccessFactors

Ticketing system

Data protection

Excel

Communication

HRIS

Educación

GCSE English & Maths

CIPD Foundation (study)

Herramientas

SuccessFactors

Ticketing System

HRIS

Descripción del empleo

QinetiQ Limited in Amesbury Wiltshire is seeking a proactive HR AskHR associate to provide first-line support for employees and managers across ticketing, email, phone and in-person inquiries, delivering accurate guidance and resolving issues at first contact where possible.

You will log and triage queries in the AskHR case-management system, support compliance with data protection and SOPs, and contribute to knowledge content and self-service resources to reduce repetitive demand.