ASB Officer

Niyaa People; Devon and Torbay; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid and flexible working

25 days holiday + bank holidays

Pension scheme with employer up to 12%

Private medical insurance

Job summary

Niyaa People is recruiting on behalf of a well-established housing provider in Devon for an Anti-Social Behaviour Officer. This role blends home working, office attendance and community visits to deliver safer communities.

You will manage ASB, nuisance and hate crime cases, investigate complaints, and work with customers and partner agencies. Full training is provided and a UK driving licence is required.

Qualifications

• Experience dealing with antisocial behaviour and investigations.
• Background in housing, policing, community safety or similar roles.
• Strong communication and relationship-building abilities.
• Ability to manage workload and priorities independently.
• Good IT skills and careful with case records.
• Willingness to learn; training provided.
• Full UK driving licence and access to own vehicle.
• Willingness to travel across Devon for visits.

Responsibilities

• Manage a caseload of ASB, nuisance and hate crime cases from report to resolution.
• Investigate complaints, gather evidence and identify appropriate actions.
• Support customers affected by ASB and maintain regular communication.
• Work collaboratively with internal teams, police, local authorities and external agencies.
• Maintain accurate case records, reports and documentation.
• Attend customer visits, meetings and case reviews across Devon.
• Support legal action where required and ensure cases are progressed.
• Contribute to creating safe, inclusive and sustainable communities.

Skills

ASB investigations

Conflict resolution

Community safety

Customer service

Workload management

Communication skills

Driving licence

Job description

We're recruiting on behalf of a well-established housing provider for anAnti-SocialBehaviour (ASB) Officer. This is an excellent opportunity for someone with experience inhousing, policing, community safety, enforcement, or another customer-focused role involving anti-social behaviour, investigations or conflict resolution.

If you're personable, organised and keen to develop, full training and ongoing support will be provided.

The Role:

You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role, combining home working, office attendance and community visits across Devon. You'll manage your own diary, planning customer visits, investigations and meetings effectively.

• Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution.
• Investigate complaints, gather evidence and identify appropriate actions.
• Support customers affected by ASB and maintain regular communication throughout cases.
• Work collaboratively with internal teams, police, local authorities, legal teams and external agencies.
• Maintain accurate case records, reports and documentation.
• Attend customer visits, meetings and case reviews across Devon.
• Support legal action where required and ensure cases are progressed effectively.
• Contribute to creating safe, inclusive and sustainable communities.

What We're Looking For:

• Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution.
• Background in housing, policing, community safety, enforcement or another transferable customer-facing role.
• Strong communication skills with the ability to build positive relationships with customers and partner agencies.
• Ability to manage your own workload, prioritise effectively and work independently.
• Good IT skills and attention to detail when maintaining case records.
• A willingness to learn and develop, with training provided.
• Full UK driving licence and access to your own vehicle.
• Flexibility to travel across Devon for customer visits and meetings.

Benefits:

• Salary of £32,000-£40,000 per annum.
• Hybrid and flexible working.
• 25 days holiday plus bank holidays, increasing with service.
• Option to buy or sell annual leave.
• Additional wellbeing and paid volunteering days.
• Pension scheme with employer contributions up to 12%.
• Life assurance.
• Enhanced family leave.
• Private medical, dental and critical illness insurance options.
• Discounted gym membership.
• 24/7 virtual GP access.
• Training, support and career development opportunities.

If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you.