Anti-Social Behaviour Officer

VIVID; Basingstoke; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

26 days holiday

Performance bonus

Pension scheme with contributions

Life assurance (x3)

Private medical insurance

Medicash health plan

Enhanced parental leave

Counselling services

Electric car scheme

Learning & mentoring programmes

Job summary

VIVID in Basingstoke is seeking an Anti-Social Behaviour Officer to join on a full-time, permanent basis. You will cover the North Hampshire area with a flexible mix of home and office-based work, commuting to the Basingstoke office as needed.

The role focuses on ASB cases, tenancy fraud, court applications, and liaison with partners. The ideal candidate will have ASB and housing knowledge, strong communication skills, and the ability to work in a customer-centred role.

Qualifications

• Strong knowledge of ASB and tenancy fraud.
• Experience liaising with external agencies and courts.
• Excellent communication and customer-facing skills.

Responsibilities

• Manage complainants and alleged perpetrators under policy.
• Investigate tenancy fraud and support court applications.
• Liaise with local authorities and housing partners.
• Travel across North Hampshire; maintain records.

Skills

ASB knowledge

Tenancy fraud awareness

Witness statement skills

Communication skills

Customer service

Driving licence

Education

Professional qualification (advantage)

Job description

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We have an exciting opportunity for an Anti-Social Behaviour Officer to join our team on a full time permanent basis, working 37 hours per week. Contractually based out of our Basingstoke office, you'll cover the North Hampshire area. We offer a flexible approach to working between home and the office, with a minimum of 20% of this to be office based to promote collaboration and team working.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role

As an Anti-Social Behaviour Officer, you’ll provide a comprehensive service for our customers who need it, this will include complainant and alleged perpetrator management, investigating potential tenancy fraud, applying for ‘no access’ injunctions, appearing in court where needed, and supporting in the preparation of legal court applications and statements where legal interventions are being sought. You’ll be providing a customer focused and responsive service where there have been cases of ASB such as harassment and domestic abuse in accordance with the organisations policies & procedures whilst ensuring a quality service and value for money.

This role is customer-focused and will require a strong team player who can support colleagues and managers with case management, offer advice and support in training, and liaise with external agencies as needed. You will compile evidence, take witness statements, provide effective witness support, and support in cases that get to court. You will also work closely with local authority partners to ensure our customers’ needs are met, and will maintain up to date knowledge of housing legislation and best practices.

Our ideal candidate will need good knowledge and best practice of ASB and tenancy fraud, and housing legislation. You’ll also have an awareness and understanding of the social housing sector, so previous experience in housing would be beneficial. You’ll have experience in investigatory work, ASB, or similar. And will have experience working in a customer centred role, with the necessary strong communication skills to work with both customers and partner agencies. An appropriate professional qualification is an advantage but is not essential.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. This role is subject to a satisfactory DBS check which will be carried out upon successful appointment.

Interviews are due to take place Friday 4 Sept (subject to change).