ASB Officer

Niyaa People Ltd; Leicester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Niyaa People Ltd is recruiting an experienced Anti‑Social Behaviour Officer for a Leicester‑based housing association on an initial 2‑month temporary contract. The role is predominantly remote with attendance at the Leicester office one day per week.

You will manage a range of ASB cases, including complex matters requiring formal intervention and legal action. Investigations, evidence gathering, and liaison with residents and partner agencies are essential.

Qualifications

• Experience as an Anti‑Social Behaviour Officer within social housing.
• Experience managing ASB cases through investigation, enforcement and legal stages.
• Good knowledge of ASB legislation, tenancy enforcement and housing procedures.
• Strong evidence‑gathering, report‑writing and case management skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Manage a caseload of Anti‑Social Behaviour cases from initial report through to resolution.
• Investigate ASB complaints, gather evidence and maintain detailed case records.
• Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues.
• Progress complex ASB cases through formal enforcement action and legal proceedings where required.
• Prepare case files, statements and evidence for court action.
• Attend meetings, interviews and site visits where required.
• Provide advice and support to customers affected by anti‑social behaviour.
• Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies.

Skills

ASB legislation knowledge

Enforcement & legal process

Case management

Communication & negotiation

Independent worker

Job description

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract.

This is an excellent opportunity for an experienced Anti‑Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week.

As an Anti‑Social Behaviour Officer, you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation.

Key Responsibilities of an ASB Officer:

• Manage a caseload of Anti‑Social Behaviour cases from initial report through to resolution.
• Investigate ASB complaints, gather evidence and maintain detailed case records.
• Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues.
• Progress complex ASB cases through formal enforcement action and legal proceedings where required.
• Prepare case files, statements and evidence for court action.
• Attend meetings, interviews and site visits where required.
• Provide advice and support to customers affected by anti‑social behaviour.
• Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies.

About You:

• Previous experience working as an Anti‑Social Behaviour Officer within social housing.
• Experience managing ASB cases through investigation, enforcement and legal stages.
• Good knowledge of ASB legislation, tenancy enforcement and housing procedures.
• Strong evidence‑gathering, report‑writing and case management skills.
• Excellent communication and negotiation abilities.
• The ability to work independently, manage deadlines and prioritise a varied caseload.
• A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed.

If you are an experienced Anti‑Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you.