Arts Box Office & Events Coordinator (Part-Time)

Rosehill Arts Trust; Whitehaven; On-site; GBP 15,000 - 21,000; Part time

Job summary

Rosehill Arts Trust is seeking a part-time Customer Service Administrator to help run the box office, manage enquiries and communicate with volunteers. You will support ticketing processes, bookings, and attendance, ensuring a smooth visitor journey from purchase to event attendance.

The role requires experience in customer service, strong communication, and proficiency with office software. Regular daytime hours with some evenings and weekends for events are included.

Qualifications

• Experience in a customer-facing role, ideally in arts/events.
• Strong written and verbal communication, with a friendly, problem-solving approach.
• Confident with standard office software and quick to learn new systems.

Responsibilities

• Provide first-line customer service at the box office via phone, email and in person.
• Support daily ticket sales, bookings and event registrations in the ticketing system.
• Process group bookings, refunds, exchanges and ticket allocations.
• Maintain accurate records of customer data, sales and attendance.
• Handle customer queries promptly and liaise with front-of-house and event teams.
• Assist with accessibility requests and inclusive service provision.
• Prepare and distribute box office reports and assist CRM data maintenance.
• Support marketing outreach tasks with ticketing support and admin work.
• Help manage event listings and website information related to ticketing.

Skills

Customer-facing

Interpersonal skills

Communication skills

Office software

Multitasking

Tools

Ticketing system

CRM system

Job description

Rosehill Arts Trust is seeking a part-time Customer Service Administrator to help run the box office, manage enquiries and communicate with volunteers. You will support ticketing processes, bookings, and attendance, ensuring a smooth visitor journey from purchase to event attendance.

The role requires experience in customer service, strong communication, and proficiency with office software. Regular daytime hours with some evenings and weekends for events are included.