Credit Controller - Arrears & Income Specialist (12m FTC)

Unite Students; West of England; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

25 days' holiday with buying scheme

Generous pension scheme

Healthcare & wellbeing benefits

Enhanced Family Leave

ShareSave scheme

Employee Life Assurance

Discounts portal

Job summary

Unite Students in Bristol is seeking two Credit Controllers on 12-month fixed-term contracts to reduce rent arrears and support income performance for residents and guarantors. This on-site role runs Monday to Friday, 8:00–20:00, across Property, Finance and Central Operations, handling cases and building relationships from day one.

You'll join a supportive team with clear opportunities to develop credit control skills, grow professionally and make a real difference within a values-driven

Qualifications

• Customer-focused with a professional, empathetic approach.
• Strong communication, listening and relationship-building skills.
• Confident handling inbound and outbound calls, including sensitive payment conversations.
• Accurate and detail-focused when managing data, records and systems.
• Experience with Salesforce and SharePoint desirable.
• Credit control, finance or arrears experience would be an advantage.
• Comfortable working with MS Office, especially Excel, Outlook and Word.

Responsibilities

• Handle a wide range of customer queries, including managing payments and arrears, resolving complaints, finding rooms and signposting.
• Interact with customers through phone, webchat, social media and email.
• Be a positive brand ambassador with professionalism and empathy.
• Engage with residents and guarantors via phone, SMS, email and webchat.
• Proactively manage overdue balances, follow up on commitments and support residents.
• Identify potential payment issues early and take action to prevent non-payment.
• Manage workload based on arrears age, value and risk, keeping case notes up to date.
• Escalate complex or high-risk cases and drive resolution in collaboration with colleagues.

Skills

Customer service

Communication

Relationship-building

Phone handling

Data accuracy

Prioritization

Team collaboration

Tools

Salesforce

SharePoint

Excel

Outlook

Word

Job description

Unite Students in Bristol is seeking two Credit Controllers on 12-month fixed-term contracts to reduce rent arrears and support income performance for residents and guarantors. This on-site role runs Monday to Friday, 8:00–20:00, across Property, Finance and Central Operations, handling cases and building relationships from day one.

You'll join a supportive team with clear opportunities to develop credit control skills, grow professionally and make a real difference within a values-driven