Arranging Support Co-Ordinator

Devon County Council; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Job summary

Devon County Council is seeking an Arranging Support Team Co-ordinator to join the Care Direct Plus Southern team, delivering coordinated care packages for people in Southern and Western Devon. The role requires strong administrative and clerical skills, excellent ICT use and clear communication with partners, service users and families.

You will work mainly Wednesday, Thursday and Friday, with Saturday duties on a rotating basis.

Qualifications

• Strong administrative and clerical skills.
• Confident with ICT and able to manage time effectively.
• Excellent communication with partners, service users and families.
• Self-motivated, adaptable to change and able to work under pressure.
• Commitment to equality, diversity and customer service.

Responsibilities

• Coordinate and arrange care packages for people in Southern and Western Devon, working with health and social care professionals.
• Communicate by telephone to negotiate on behalf of service users in urgent situations and ensure accurate information is recorded.
• Provide information to external providers and care managers to support clients to live safely.
• Work both independently and as part of a team, learning in a high-paced, varied role while maintaining attention to detail.

Skills

Administrative skills

Clerical skills

ICT proficiency

Time management

Attention to detail

Communication

Customer service

Equality and diversity

Job description

Fixed term for 12 months

The arranging support team, Care Direct Plus Southern are seeking a flexible and enthusiastic individual to join an evolving team, in a role which would suit a candidate with strong administrative and clerical skills. The Arranging Support Team Co-ordinator works as an integral part of sourcing the right packages of care for the people of Southern and Western Devon working alongside other health and social care professionals.

We are looking for applicants who are confident in communicating in a range of ways with our partners, service users and their families. You will communicate by telephone to negotiate on behalf of people in difficult or urgent situations, whilst ensuring accurate information is recorded and provided to external providers and care managers to support clients to live safely.

You will be confident with ICT, have excellent time-management skills with an attention to detail, and be able to work efficiently under pressure. An ability and willingness to learn this high paced and varied role is crucial and you will be self-motivated whilst being adaptable to change. You will be able to manage your work both individually and as part of a team. You will be committed to equality and diversity, good customer service, and above all else, to achieving personalised outcomes for vulnerable people. Experience in health or social care is preferred but not essential, as full training will be provided to allow you to complete the role.

Devon County Council has a proven track record of investing in its adult social care workforce, supporting individuals' developmental opportunities such as apprenticeships in social work, occupational therapy, business administration, leadership and management. The role of an Arranging Support Team Co-ordinator could be your perfect opportunity to enter the evolving adult social care sector.

The Arranging Support Team Co-ordinator role will work across the week Wednesday, Thursday and Friday. Contract includes Saturday working on a staff rotation basis. However, this rotation is currently stood down except some bank holidays/Christmas weekends. Previously this was on average 1 Saturday every 17 weeks, though this may be subject to change to meet the needs of the service.