Area Service Manager

KLEEMANN UK; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career progression

Job summary

KLEEMANN UK GROUP is seeking a Service Area Manager to oversee service delivery across the Southeast London region. You will lead a field engineering team, manage client relationships, optimise resources and drive operational and commercial growth.

This role requires proven leadership and a strong background in technical service environments. You will manage performance, budgets, and ensure safety compliance while delivering excellent service outcomes.

Qualifications

• Proven experience managing service teams in technical/engineering/healthcare settings.
• Strong leadership, communication and organisational abilities.
• Full UK driving licence required.

Responsibilities

• Lead, support and develop the service team in Southeast London.
• Manage performance, training and employee engagement.
• Allocate workload, plan resources and ensure timely maintenance and repair delivery.
• Monitor KPIs such as response times, compliance and customer satisfaction.
• Maintain strong client relationships with regular service updates.
• Address escalations promptly and professionally.
• Identify operational improvements and growth opportunities for the area.

Skills

People leadership

Service team leadership

Engineering/healthcare experience

Lift & hoist systems

Communication skills

Driving licence

Job description

Scope of the Role

As the Service Area Manager, you will oversee service delivery across your region, ensuring maintenance and repair operations are completed efficiently, safely, and to the highest standards. You will lead a team of field engineers, manage client relationships, optimise resources, and contribute to operational and commercial growth.

Key Responsibilities

• Lead, support, and develop the service team within Southeast London.
• Manage performance, training, and employee engagement.
• Allocate workload, plan resources, and ensure timely delivery of all maintenance and repair activities.
• Monitor key performance indicators such as response times, compliance, and customer satisfaction.
• Maintain strong client relationships with regular communication and service updates.
• Address escalations promptly and professionally, ensuring positive outcomes.

Operational & Financial Management

• Prepare and manage annual budgets, monitor costs, and report on performance.
• Identify operational improvements and opportunities for area growth.

Health, Safety & Compliance

• Ensure full compliance with Health & Safety regulations, company policies, and industry standards.
• Promote a positive safety culture across all operations.

Skills & Experience

• Proven experience managing service teams in a technical, engineering, or healthcare environment.
• Strong understanding of lift and hoist systems (highly desirable).
• Excellent leadership, communication, and organisational skills.
• Ability to multitask, prioritise, and make effective decisions under pressure.
• Strong analytical skills with attention to detail.
• Full UK driving licence.

Key Attributes

• Confident leader with strong people-management capability.
• Customer-focused with a commitment to delivering service excellence.
• Analytical and commercially aware, with a proactive approach.
• Able to work independently and manage competing demands.

What We Offer

Competitive salary and benefits package

Opportunities for progression and professional growth

Exposure to complex service operations in a fast-paced environment

KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.