Area Relief Officer

BARDWOOD; Plymouth; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company-funded SIA License renewal

Cycle to work scheme

Smart tech salary deductions

Salary finance loans and advances

Vouchers across retailers and holidays

Private medical cover

Private pensions

Life cover

Job summary

BardWood Support Services is hiring an Area Relief Officer in Plymouth. You will provide relief coverage across a portfolio of locations, ensuring safety, security, and a welcoming environment for staff and visitors. The role requires a valid SIA license, a full UK driving license, and a 5-year career history.

Day shifts with flexibility including Monday to Saturday. Training will be provided for First Aid and incident reporting.

Qualifications

• SIA license required.
• Full UK driving license required.
• 5-year checkable work/career history required.
• Experience in a customer-facing environment preferred.
• Physically fit to undertake tasks.
• Ability to work under pressure and adapt to changing conditions.

Responsibilities

• Provide relief cover and support to multiple locations within a region.
• Deliver services per site operational guidance and instructions.
• Maintain a safe environment for staff and visitors.
• Provide a proactive, welcoming presence and clear direction in public areas.
• Handle conflict professionally and coordinate with colleagues to enforce site rules.
• Complete incident reports promptly when incidents occur.
• Maintain smart appearance and security presence on client premises.
• Administer First Aid when necessary (training provided).

Skills

Customer-facing experience

Conflict resolution

First Aid basics

Flexible attitude

Education

SIA License

Full UK driving license

Job description

About the role:

Title - Area Relief Officer

Pay Rate - £12.71 per hour

Location - Plymouth

Shift Timings - Day shifts, candidates must be flexible and available to work Monday to Saturday

You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client's staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client's premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client's staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• Full UK driving license.
• 5-year checkable work/career history.
• Full driving license and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

• Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech - allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury's, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company:

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.