Area Relief Officer

BARDWOOD; Exeter; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

SIA renewal

Cycle to work

Smart tech

Salary advances

Retail vouchers

Life cover

Private medical

Pensions

Job summary

BardWood Support Services is looking for an Area Relief Officer to work on site in Exeter. You will provide relief cover across locations, ensure safety and security for staff and visitors, and maintain a positive initial reception for clients and directions.

Key requirements include an SIA license, a full UK driving licence, and a 5-year checkable work history. The role involves day shifts, Monday to Saturday availability, and a smart, professional presence on the premises.

Qualifications

• SIA license valid badge.
• Full UK driving licence.
• 5-year checkable work history.
• Experience in customer-facing environments.
• Physically fit and able to work under pressure.
• Flexible attitude and adaptability.
• Knowledge of security and operational systems.

Responsibilities

• Provide relief cover across multiple locations within a region.
• Follow site operational guidance and instructions to deliver quality service.
• Maintain a safe environment for staff and visitors.
• Provide a proactive, welcoming presence and directional assistance.
• Work with the team to resolve conflicts on client premises.
• Ensure compliance with site rules and guidance by the public.
• Use initiative in potentially threatening situations and involve others as needed.
• Maintain a smart, visible security presence on client premises.
• Administer First Aid when trained and required.
• Complete legible incident reports when incidents arise.
• Help create a safe, secure, welcoming environment for all.

Skills

SIA License

Full UK driving licence

5-year history

Customer-facing experience

Physical fitness

Work under pressure

Flexible attitude

Security systems competence

Job description

About the role:

Title – Area Relief Officer

Pay Rate – £12.71 per hour

Location – Exeter

Shift Timings – Day shifts, candidates must be flexible and available to work Monday to Saturday

You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client’s staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client’s premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client’s staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• Full UK driving licence.
• 5-year checkable work/career history.
• Full driving licence and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

• Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company:

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.