Area Relief Officer

BARDWOOD; Hull and East Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

License renewal funded under company

Cycle to work scheme

Smart tech salary deductions

Salary advances

Retail vouchers and benefits

Save as you earn

Life and private medical cover

Childcare vouchers and pensions

Growing family environment

Job summary

BardWood Support Services is seeking an Area Relief Officer to provide on-site security and customer-facing support at locations around Hull. The role involves day shifts, ensuring safety, and responding to incidents with professional judgment.

You will hold an SIA License, possess a full UK driving license, and be capable of working under pressure in a public-facing environment, with training provided for first aid and incident reporting.

Qualifications

• Experience in customer-facing environments and ability to manage incidents calmly.
• Ability to de-escalate conflicts and provide clear guidance to staff and visitors.
• Physically fit and able to respond quickly to safety issues.

Responsibilities

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All tasks and activities as per site operational guidance and Assignment Instructions; provide quality service delivery.
• Manage and maintain a safe environment for staff and customers.
• Provide a proactive presence in all public facing areas; give initial reception and directional guidance.
• Work directly with customers as part of a team to resolve conflicts on client premises.
• Collaborate with colleagues to ensure compliance with site rules and guidance.
• Use common sense and involve others quickly if a situation becomes threatening.
• Maintain a smart appearance and visible security presence on site.
• Administer First Aid if needed (training provided).
• Complete legible incident reports when incidents arise.
• Maintain a safe, secure, and welcoming environment for all.

Skills

Customer-facing

Conflict resolution

First Aid awareness

Public safety

Education

Five-year work history

Tools

Security systems

Job description

About the role:

Title – Area Relief Officer

Pay Rate – £13.45 per hour

Location – Hull

Shift Timings – Day shifts - Monday to Friday, 08:45 to 17:15

You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client’s staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client’s premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client’s staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• Full UK driving license.
• 5-year checkable work/career history.
• Full driving license and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

• Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company:

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.