Area Works Coordinator

The Guinness Partnership; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Guinness Partnership is seeking an Area Works Coordinator to join the Operational Support Team at our London Euston Road office. The role is full-time, 40 hours per week, with shifts 8.00am-7.00pm Mon-Fri plus Saturday mornings, on a rota basis, and a hybrid pattern of three office days and two remote days.

You will administer support to regional operations, manage resources, plan and handle queries for maintenance repairs and empty homes, ensuring efficient service delivery and customer focus.

Qualifications

• Customer-focused environment experience.
• Excellent attention to detail and data accuracy.
• Experience using databases and MS Office, especially Word and Excel.
• Ability to work to targets and under pressure.

Responsibilities

• Provide administration support to the regional operational team for resource management, planning and query handling for maintenance repairs and empty homes.

Skills

Customer-focused

Attention to detail

Data entry

MS Office (Word & Excel)

Ability to work under pressure

Target-driven

Tools

Databases

Job description

Job Description

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.

Job Description

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.

Guinness Property has an opportunity for an Area Works Coordinator to join the Operational Support Team based at our London Euston Road office on a full-time, permanent basis. This role is for 40 hours per week, with working hours scheduled between 8.00am and 7.00pm, Monday to Friday, plus Saturday mornings. Late shifts and Saturday morning working is covered on a rota basis.

Your role as an Area Works Coordinator will be to provide administration support to the regional operational team to deliver effective resource management, planning and query handling for maintenance repairs and empty homes.

We operate a hybrid working model with three office-based days at our Euston Road office and two days working remotely.

What We Are Looking For

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will have great attention to detail and have experience of working in a customer focused environment.

You Will Also Be Able To Demonstrate

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Microsoft office including Word and Excel.

Please note that the advertised salary for this role includes a £4000 local job supplement for London.

Interviews will take place at our Euston Road office on the 5th and 6 th October 2026.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.