Area Operations Manager

Kier Group; King's Lynn; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kier Group in Kings Lynn is seeking an Area Operations Manager to oversee the IMRDS Reactive team, ensuring safe, on-time delivery within budget while working with senior leadership. You will coordinate with design, planning and operations to deliver reactive work with trained resources and clear plans.

You will drive performance to targets, strengthen safety practices, and foster strong collaboration across teams and external partners to optimise resources and ensure customer satisfaction.

Qualifications

• Significant leadership and management experience in an operational environment within utilities or a related sector.
• Proven track record of driving performance, maintaining safety compliance, and delivering projects on time and within budget.
• Strong knowledge of health and safety protocols, environmental standards, and CDM regulations.

Responsibilities

• Ensure all work complies with Health & Safety, CDM and Environmental legislation, embedding a positive safety culture with zero harm targets.
• Lead behavioural change across the operational delivery management structure to improve efficiency and deliver excellent customer service.
• Manage and optimise resources to meet changing work volumes and drive performance improvement to meet key targets.
• Coach and support managers to develop staff and ensure the team can deliver against the plan.
• Drive customer-focused behaviour where all employees own customer journeys and prioritise the customer experience.

Skills

Leadership

Safety compliance

Stakeholder management

Project delivery

Communication

Job description

We're looking for an Area Operations Manager to join our Anglian Water Reactive team based in Kings Lynn.

Location: Kings Lynn
Hours: 45 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to oversee the operational management and delivery of our alliance, working closely with the senior leadership team to implement work safely, on time and to budget. You'll be responsible for driving performance management throughout the team and continually championing industry-leading solutions to ensure continuous improvement. Working alongside our design, planning and operational services teams, you'll create and maintain clear plans to ensure successful delivery of reactive work, making sure resources are in place, fully trained and hitting required performance targets in a safe manner.

What will you be responsible for?

As an Area Operations Manager, you'll be working within the IMRDS Reactive team, supporting them in delivering operational excellence and meeting performance targets. Your day to day will include:

• Ensuring all work complies with Health & Safety, CDM and Environmental legislation, embedding a positive safety culture with zero harm targets
• Leading behavioural change across the operational delivery management structure to ensure focus on efficiency and delivering excellent customer service
• Managing and optimising resources effectively to meet changing work volumes and driving performance improvement to deliver key targets
• Coaching and supporting managers, enabling development of all employees to ensure the team has the relevant skills required to deliver against the plan
• Driving customer-focused behaviour where all employees own customer journeys, putting customers at the heart of everything we do

What are we looking for?

This role of Area Operations Manager is great for you if:

• Significant leadership and management experience has been gained within an operational environment in utilities or a similar sector.
• A proven track record of driving performance, maintaining safety compliance, and delivering projects on time and within budget is demonstrated.
• Strong knowledge of health and safety protocols, environmental standards, and CDM regulations is held.
• Excellent communication and stakeholder management skills enable effective collaboration across teams and with external partners.
• A full driving licence is held.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

• Area Operations Manager Job Description AW (1).pdf