Operations Controller(Transport Controller)

TN United Kingdom; London; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading courier services provider in London seeks an Operations Controller to enhance efficiency and manage resources. The role involves ensuring compliance with service standards, maintaining stakeholder relationships, and exceeding customer expectations. Ideal candidates will have strong organizational skills and transport industry experience.

Benefits

Impressive holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave for family occasions

Access to health and wellness program

Discounts with ‘Medicash Perks at Work’

Bike to work scheme

Interest-free season ticket loans

Qualifications

• Transport industry experience is essential.
• Strong organizational skills and clear communication are required.

Responsibilities

• Manage daily courier resources for efficiency.
• Ensure compliance with customer SLAs and health standards.
• Communicate with clients and manage workload.

Skills

Customer Service

Initiative

Communication

Organizational Skills

Transport Industry Experience

Geographical Knowledge

Punctuality

Computer Literacy

Job description

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Operations Controller(Transport Controller), London

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Client:

CitySprint

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

95243b1eacd5

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Operations Controller (Transport Controller)

Operations Controller | London | Permanent

Salary: £26,770 - £37,681 (Depending on experience)

Hours: 40 Hours per week

Shifts: Monday to Friday, anytime between 07:00 and 19:00.

Benefits and perks:

• An impressive holiday allowance that increases with your years of service.
• Additional day off for your birthday.
• Death in Service allowance.
• Enhanced Maternity and Paternity leave.
• Complimentary day of annual leave for family occasions.
• Access to a health and wellness program.
• Enjoy discounts with ‘Medicash Perks at Work’.
• Bike to work scheme for fitness and savings.
• Interest-free season ticket loans after one year of service.

CitySprint aims to be the UK's leading courier services provider, dominating the Same Day service market.

We invest in our people, services, and customer experience to make courier services more intuitive, capable, and responsive.

To support our growth, we seek a top-notch Operations Controller to join our London team.

As an Operations Controller, you will manage daily courier resources to maximize efficiency, support the Service Centre Manager, and ensure compliance with customer SLAs and health and safety standards.

The role involves managing resources within the Service Centre, ensuring timely deliveries and collections, and maintaining stakeholder relationships to uphold our reputation.

Main responsibilities include:

• Communicating courteously with courier workload management.
• Monitoring jobs through to POD and completion, prioritizing platinum customers.
• Maintaining Service Level Agreements.
• Updating clients and staff on delays or issues.
• Ensuring fleet size meets client needs, especially during peak times.
• Supporting courier onboarding and compliance.

Key skills required:

• Exceeding customer expectations.
• Initiative and independence.
• Clear communication with clients, couriers, and suppliers.
• Strong organizational skills.
• Transport industry experience.
• Good geographical knowledge.
• Excellent punctuality and attendance.
• Computer literacy.

The successful candidate will undergo a DBS check; conditional offers depend on a satisfactory result.

If interested, we look forward to hearing from you!