Area Manager, Operations: Lead Safety, Quality & Productivity

Amazon Uk Services Ltd.; Ledston; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager, Customer Fulfillment in Leeds to lead a team focused on safety, quality, and productivity. You will drive process improvements and coordinate across shifts to meet customer demand.

The role requires strong data analysis, stakeholder communication, and experience managing large teams in an operational setting. A hands-on leader with project execution skills is essential.

Qualifications

• Experience with large-scale data mining and reporting tools and financial systems.
• Proven ability to manage and develop teams.
• Strong written and verbal English communication with stakeholders.
• Data analysis experience driving data-backed decisions.
• Experience leading large technical teams and hiring/development.
• Bachelor's degree or equivalent or operations management experience.

Responsibilities

• Create and drive a culture of safety and wellbeing across operations.
• Analyse and implement changes to sustain quality and productivity.
• Oversee projects to streamline processes and improve service quality.
• Analyse shift performance and take actions to improve operational excellence.
• Collaborate with management to standardise shift practices.

Skills

Data mining tools knowledge

Team management

Stakeholder communication

Data analysis

English communication

Leadership of large teams

Operations management background

Education

Bachelor's degree or equivalent in related field

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

JD Edwards

Other financial systems

Job description

Amazon UK Services Ltd. is seeking an Area Manager, Customer Fulfillment in Leeds to lead a team focused on safety, quality, and productivity. You will drive process improvements and coordinate across shifts to meet customer demand.

The role requires strong data analysis, stakeholder communication, and experience managing large teams in an operational setting. A hands-on leader with project execution skills is essential.