Area General Manager, Contract Operations & Growth

BGIS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

BGIS seeks a senior contract lead to provide strategic leadership, manage a defined contract portfolio, and ensure financial and operational commitments are met.

You will liaise with clients, internal senior managers, and contract support teams to drive turnover, profitability, and contract retention. The role requires proactive, customer-focused leadership to deliver service excellence and compliant operations across BGIS.

Responsibilities

• Provide leadership to ensure contractual commitments are met and exceeded.
• Exploit opportunities for strategic development to deliver increased turnover and profitability, add services, and re-win contracts.
• Communicate and implement business policies and processes within the contract.
• Ensure safe working conditions and that health and safety policies are implemented across BGIS and subcontractors.
• Manage staffing structures to balance cost and service excellence, with capacity planning for peaks and troughs.
• Ensure contracts are staffed by competent teams with succession planning in place.
• Collaborate with Operational managers for cross-functional development and teamwork.
• Develop contract financial plans to deliver revenue, margins, reduce WIP and debt, and drive contract growth.
• Maintain control systems to meet statutory, policy and contractual commitments.
• Foster customer focus and maintain relationships with key client contacts.
• Promote BGIS values and provide leadership, coaching and training as needed.
• Deliver effective business communication through management meetings, briefings, and publications.
• Support the sales process with solution development and mobilization on new contracts.
• Provide a learning environment with training plans so employees reach their potential.

Job description

BGIS seeks a senior contract lead to provide strategic leadership, manage a defined contract portfolio, and ensure financial and operational commitments are met.

You will liaise with clients, internal senior managers, and contract support teams to drive turnover, profitability, and contract retention. The role requires proactive, customer-focused leadership to deliver service excellence and compliant operations across BGIS.