Arabic-Speaking International Patients Coordinator

Royal Marsden; Greater London; À distance; GBP 22 000 - 28 000; Plein temps

Résumé du poste

The Royal Marsden NHS Foundation Trust in London seeks a highly motivated Arabic-speaking Administrator to join our International Patients Team on a full-time, on-site basis. You will support international patients from initial enquiry through to treatment and admission, coordinating with consultants and services to ensure a smooth patient journey.

The role blends office administration with face-to-face patient support, requiring excellent Arabic and English communication, strong organisation,

Qualifications

• Fluent in written and spoken Arabic.
• Educated to A-level or equivalent.
• Competent user of Microsoft Office.

Responsabilités

• Acting as a first point of contact for international patients, sponsors, and healthcare professionals via telephone, email, and in person.
• Managing appointments, patient bookings, and administrative processes efficiently and accurately.
• Providing face-to-face support to patients and visitors, assisting with enquiries, and ensuring a welcoming experience.
• Liaising closely with consultants, clinical teams, embassies, sponsors, and internal departments to coordinate patient care and appointments.
• Responding to queries and resolving issues in a professional, timely, and compassionate manner.
• Ensure that patients consistently receive their medical reports, Laboratory test results and imaging reports and CDs in a timely manner.
• Handling complaints sensitively and ensuring concerns are managed and escalated appropriately where required.
• Maintaining accurate records and ensuring all administrative tasks are completed to a high standard and within agreed timescales.

Connaissances

Arabic

English

Telephone manners

Organisational skills

Customer service

Formation

A-level or equivalent

Outils

Microsoft Office

Description du poste

The Royal Marsden NHS Foundation Trust in London seeks a highly motivated Arabic-speaking Administrator to join our International Patients Team on a full-time, on-site basis. You will support international patients from initial enquiry through to treatment and admission, coordinating with consultants and services to ensure a smooth patient journey.

The role blends office administration with face-to-face patient support, requiring excellent Arabic and English communication, strong organisation,