Embassy Patients Coordinator

The Royal Marsden NHS Foundation Trust; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust in the United Kingdom is seeking a proactive Arabic-speaking Coordinator for the International Centre to be the main point of contact for patients, clinical teams and families. You will manage daily lists, coordinate referrals, arrange CD requests and Histopathology communications, and ensure smooth patient pathways in a busy hospital environment.

You will work with multidisciplinary teams, demonstrate strong organisation, and uphold quality standards while

Qualifications

• Fluent in written and spoken Arabic.
• Educated to A-level or equivalent.
• Competent user of Microsoft Office.

Responsibilities

• Coordinate the International Centre Team and act as main contact for enquiries from patients, clinical teams, embassies and relatives.
• Prepare daily clinic lists and communicate with relevant teams.
• Filter and action morning and urgent lists from LOG Team.
• Place CD requests and Histopathology requests and ensure sign-offs are obtained.
• Prepare final medical folders and coordinate with couriers for collection.
• Connect patients with the Hospital Macmillan Hotline.
• Update patient and sponsor with prescribed information from Stoma department.

Skills

Fluent Arabic

Customer service

MS Office

Organisational skills

Communication skills

Education

A-level or equivalent

Tools

Microsoft Office

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

Coordination of International Centre Team

To manage and act as the main point of contact for enquires from prospective patients, clinical teams, embassies, and relatives and to act as a call coordinator for the International Centre.

• Prepare the clinic list every morning and send it to the Arabic Advocates team to be aware of the activities on the day.
• Action the radiotherapy morning list.
• Filter and action the mornings patients' daily list which is provided by the LOG Team as a priority task first in the morning, as the list contains updated information regarding log status, add on and cancelled appointments on the day at a short notice.
• Filter any urgent list provided by the LOG Team in the afternoon and in the evening.
• Place CD requests and communicate with the PACS and collect the CD once it's ready. Make sure that the CD is signed for by the patient or their escort on collection and store the sign off sheet for reference.
• Place Histopathology requests and communicate with the laboratory and collect the blocks/slides from the lab once they are ready. Make sure that the Histopathology is signed for by the patient or their escort on collection and store the sign off sheet for reference.
• Prepare the final medical folder for the patient by the end of their treatment journey and coordinate with couriers occasionally for the purpose of collection.
• Facilitate to connect patients with the Hospital Macmillan Hotline.
• Obtaining prescriptions from the Stoma department and update patient and sponsor accordingly.

Person specification

Qualifications/Training

Essential criteria

• Fluent in written and spoken Arabic
• Educated to A-level or equivalent
• Competent user of Microsoft Office

Experience

Essential criteria

• Experience of working in an environment providing direct customer service
• Appreciation of customer attitudes and expectations from diverse backgrounds

Desirable criteria

• Experience of working within a hospital or medical setting

Personal Attributes

Essential criteria

• Highly organized; with strong time management skills and the ability to work independently, with minimum supervision
• Ability to communicate sensitively and courteously with patients and their families
• A tactful, diplomatic and empathetic attitude
• Professional outlook and presentable smart appearance

Skills, Knowledge and Abilities

Essential criteria

• Ability to speak Arabic fluently
• Excellent communication and interpersonal skills
• Experience of effective team working

Desirable criteria

• Knowledge of NHS and private health care systems

Other Requirements

Essential criteria

• Ability to work independently of supervision, on own initiative
• Ability to work in a pressured environment

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.