International Patients Coordinator - Arabic Speaking

THE ROYAL MARSDEN

Greater London

In loco

GBP 25.000 - 33.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

The Royal Marsden NHS Foundation Trust is seeking an Arabic-speaking Administrator to join the International Patients Team on a full-time, on-site basis. You will support the patient journey from enquiry to treatment and admission, working with consultants and support services to ensure a seamless experience for international patients and their sponsors.

The role requires excellent Arabic and English communication, a professional telephone manner, and strong organisational and customer service

Competenze

Arabic-speaking Administrator with strong English communication skills.
Professional telephone manner and customer service focus.
Excellent organisational abilities and keen attention to detail.

Mansioni

Act as first point of contact for international patients, sponsors, and healthcare professionals.
Manage appointments, bookings, and administrative processes efficiently.
Provide face-to-face support to patients and visitors, ensuring a welcoming experience.
Coordinate with consultants, clinical teams, embassies, sponsors, and internal departments.
Respond to queries professionally and escalate issues when needed.
Ensure timely delivery of medical reports, test results and imaging CDs.
Handle complaints sensitively and maintain accurate records.